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RetiredCPA
Level 2

permissions message in qb 2021 desktop "does not have an associated entitlement."

Got the message below for the first time today about six bank accounts after backing up. Happily five have been inactive and closed for over 10 years but I'm worried about the current account. However, I reopened and backed up with no hiccup so maybe there's no continuing problem.

 

Here's the exact message:

Permissions: 'Bank Registers: [account name]' does not have an associated entitlement.

 

What should I do?  Thanks in advance.

Solved
Best answer December 05, 2024

Best Answers
Chrea
Level 6

permissions message in qb 2021 desktop "does not have an associated entitlement."

Run the Veerify/Rebuild Data utility. Any error message?

 

View solution in original post

5 Comments 5
Chrea
Level 6

permissions message in qb 2021 desktop "does not have an associated entitlement."

Run the Veerify/Rebuild Data utility. Any error message?

 

GenmarieM
QuickBooks Team

permissions message in qb 2021 desktop "does not have an associated entitlement."

I appreciate the details you provided, RetiredCPA. I'd like to extend a helping hand in fixing the bank account register in your QuickBooks Desktop (QBDT).

 

One possible reason for this error could be a damaged component in the company file, which is preventing you from accessing the register page. To resolve this issue, we can run the Tool Hub and use the Company File utility to fix the problem.

 

  1. Download the latest Tool Hub version here: Fix common problems and errors with the QuickBooks Desktop Tool Hub
  2. Run the installer and follow the installation process.
  3. After installing, open the Tool Hub.
  4. From the list of utilities, select Company File Issues.
  5. Follow the prompts to start the repair process. 

 

Please also note that the Tool Hub is designed for supported versions of QuickBooks. While it can be run on unsupported versions, it may not effectively identify issues due to a lack of support and updates.

 

Additionally, one solution we can consider is performing a clean installation of QuickBooks Desktop. A comprehensive guide can be found here: Reinstall QuickBooks Desktop.

 

Furthermore, I'll share this article to help you with the reconciling process: Reconcile an account in QuickBooks Desktop.

 

The Community is always here to help you with any concerns about your bank accounts or other QuickBooks-related tasks.

RetiredCPA
Level 2

permissions message in qb 2021 desktop "does not have an associated entitlement."

Thanks so much for all this guidance, Genmarie! 

 

I had forgotten (despite having a shortcut on my desktop) about the Tool Hub which I already have, so I especially appreciate the reminder.

 

Happily both utilities resulted in zero errors so I needn't take any further action now. 

 

After 40+ years I just find QB such an easy way to track my own personal finances that I hope my desktop versions keep working as long as I can keep at it. Thanks to all who support this community!

RheaMaeH
QuickBooks Team

permissions message in qb 2021 desktop "does not have an associated entitlement."

You're very welcome, RetiredCPA.

 

I greatly appreciate your positive feedback regarding my colleague's assistance in resolving your QuickBooks Desktop bank account register issue. Your kind words motivate us to continue providing the highest quality solutions for any concerns you may have.

 

To further optimize your financial management practices, I recommend implementing a regular account reconciliation process. This crucial procedure ensures your internal records consistently align with your bank and credit card statements, thereby maintaining the accuracy and integrity of your financial data.

 

Rest assured, our team remains committed to providing exceptional support for all your QuickBooks-related needs. Please do not hesitate to reach out if you require further assistance or have additional questions.

 

Once again, thank you for taking the time to share your experience. We value your trust in our services and look forward to continuing to meet your accounting software needs.

RetiredCPA
Level 2

permissions message in qb 2021 desktop "does not have an associated entitlement."

Indeed, the reconciliation function is one of the great features of QB, useful with several asset and liability account types!  BTW, I started out after college doing manual bookkeeping jobs (a woman CPA in 1971 wasn't on anyone's radar) and got a few years of solid experience doing double entry bookkeeping in pencil with just an adding machine. Once I became a CPA (1977) and QB came on the scene, I was lucky to learn many QB features just by working with a variety of clients' data files at tax time - better than any tutorial ;-). 

Thanks again to all who monitor this!

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