Hi there, kkelectricalva.
Welcome to the QuickBooks Community. We aim to deliver customer satisfaction at all times that's why we fix an issue as soon as possible. With that, may I ask what error did you receive when you tried logging in to your account? An error message would definitely help me come up with a solution to fix the login issue. For now, I'll share some scenarios and troubleshooting steps to ensure you're able to log in to your QuickBooks Online version.
If you forgot your user ID, you can select and use the I forgot my user ID and password link to reset your login details.
Here's how:
- On the login page, click the I forgot my user ID and password link.
- In the box, enter your email address or phone number associated with your account.
- Click Continue.
- Follow the on-screen instructions. If you used your email address to verify your account, you'll receive an email with your user ID.
- Continue with the prompts to reset your login details.
If you recently reset your password and now you can't sign in, your old password mat still is saved in your internet browser. Try to enter your password manually. If you still can’t sign in, you’ll need to clear the data so you can use your new password. Once you’ve done this, close your browser and reopen it.
To see additional details and view different sign-in issues and how to fix them, you can click this article: Get help if you can't sign in to your QuickBooks Online account.
If the issue persists, you'll want to contact our QuickBooks Support Team. They can pull up your account details securely and help you fix the login problem. Please note that we are currently unable to provide an exact number. This is because we have other ways for you to get in touch with our representatives to ensure you are routed to the right support team. Please use this test drive to start reaching our support team. Then, follow the steps below.
Here's how to contact them:
1. Open your QuickBooks Account.
2. At the top right, click the Help icon.
3. Click Contact Us.
4. Under What can we help you with?, enter your concern.
5. Click Let's Talk.
6. You'll be routed into the Choose a way to connect with us page. Then, choose Get a callback.
7. Fill in the information. Then, click the Confirm my call button.
You can browse this article to learn more about the different types of support we offer at Intuit and its availability: Support hours and types.
I'm also adding this article to further guide you in effectively managing your business using QBO: Help guide for QuickBooks Online. It contains topics about advanced accounting, banking, and payments to name a few.
Let me know if there's anything else you need help with. Know that I'm always here to help you anytime. Take care and keep safe!
