pin pad not found

This is not the impression we want you to experience while using pin pad, bob. I can help you to sort this out.

Let's start by making sure that your point-of-sale software is updated to the latest version. This allows you to download critical product updates that can fix errors in your software. Let me guide you how:

1. Go to the Help menu and hover over Software Update.
2.  Select Updater Preference.
3. Choose the General tab.
4. Click Automatically download updates. 
5. You can also click Notify me so you can decide if you want new updates when they're available.
6. Click OK.

Once completed, close QuickBooks to ensure that all components are updated. You can read through the Update Quickbooks Point of Sale article for more detailed instructions. 

You can always visit the pointers below for some tips to help you resolved unexpected behavior when working QuickBooks POS:

• Resolve Point of Sale errors in Windows 10
• Resolve unexpected errors when opening POS
• QuickBooks Point of Sale (POS) FAQ

I'm always around to lend a hand if you have more questions about using QuickBooks Point of Sale. Have a nice day!

thanks.  Yes it happened before I updated a couple of days ago and now after.

Thank you for the prompt reply, @rwcjr. I'll point you in the right direction for support with your query.

Since you already updated QuickBooks POS to the latest version and still experience the same issue, I suggest contacting our Technical Support team for assistance. They can pull up your account within a secure environment and investigate this issue for you.

See this article for the steps: Contact Payments or Point of Sale Support. Please take note of their operating hours, so you know when they're available. 

Please feel free to tap the Reply button and post a comment below if you have additional questions about pin pads. I'll be sure to get back to you as soon as I can. Enjoy the rest of the day!