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Curious6
Level 1

Printing AP checks from multi user mode in QuickBooks Desktop

We use Quickbooks Desktop Enterprise 22.0.

Suddenly, I am unable to print AP checks while in Multi-user mode and have to switch to single user mode.

We do not print a signature on the checks.

Any idea why I would have to be in single user mode?

5 Comments 5
Angelyn_T
QuickBooks Team

Printing AP checks from multi user mode in QuickBooks Desktop

Hi, @Curious6

 

Printing AP checks in a multi-user mode is possible in QuickBooks Desktop (QBDT). If you can't print your transactions, I recommend running updates to keep your software up-to-date and fix common issues like printing checks.

 

Here's how:

 

  1. Close your company files and QuickBooks.
  2. Open the Windows Start menu.
  3. Search for QuickBooks Desktop. Right-click the icon and select Run as administrator.
  4. While on the No Company Open screen, go to the Help menu and select Update QuickBooks Desktop.
  5. Go to the Options tab. Select Mark All and then select Save.
  6. Go to the Update Now tab and select the Reset Update checkbox.
  7. Click on Get Updates.

 

When the update finishes, close and reopen QuickBooks, then select Yes to install updates. You can also restart your computer to start fresh.

 

Additionally, you can open this article for additional resolution: Troubleshoot PDF and Print problems with QuickBooks Desktop. It gives you insights on how to run the QuickBooks Print & Print Repair Tool from the QuickBooks Tool Hub to isolate printing errors in QBDT.

 

If you're getting the same result while printing the entries in multi-user mode, I recommend reaching out to our Support Team so a live agent can look and investigate this behavior securely.

 

Post again if you have any other questions while printing your checks and other entries. I'll be right here to help. Keep safe!

Djk443
Level 1

Printing AP checks from multi user mode in QuickBooks Desktop

Did you ever get a fix for this issue? I'm suddenly having the same problem. Quickbooks support was not helpful. Said I would need a paid subscription to support for them to help me?! Thanks.
ChristieAnn
QuickBooks Team

Printing AP checks from multi user mode in QuickBooks Desktop

Hi there, Djk443.

 

Thank you for visiting the QuickBooks Support Team. I understand that you want to print checks in QuickBooks without having unexpected issues. With this, I'll ensure you'll be routed to the right person to assist you further on this printing vendor transaction.

 

The details above are the steps to resolve unusual behavior like being unable to print AP checks while in Multi-user mode. With this, I recommend following those instructions so you can print your transactions.

 

If the issue persists, I suggest contacting our QuickBooks Support Team again. They have the tools to pull up your account which is required in investigating the cause of why you can't print checks. 

 

Please know that you'll need to make sure that you have a paid and active subscription to ask for any issues in utilizing printing entries. Otherwise, you won't be able to ask an assistant to live technical support or other Intuit services and won't receive the latest security patches and updates.

 

Lastly, you may refer to this article to view information on how you can delete or void a check in QBDT: Create, modify, and print checks.

 

Fill me in if you have other questions about printing checks or any QuickBooks concerns. I'll be around to help you, Djk443. Stay safe and take care always!

Djk443
Level 1

Printing AP checks from multi user mode in QuickBooks Desktop

Did all of this. No difference. It will not print except in single user mode. I have Quickbooks Desktop 2020; find it hard to believe I can't get patch update for this issue; my program is only 2 years old. Frustrating to say the least.  

Archie_B
QuickBooks Team

Printing AP checks from multi user mode in QuickBooks Desktop

Thank you for getting back to us, Djk443

 

I understand the urgency of resolving this issue. Let me guide you in reaching the appropriate person who can assist you further.

 

If you're still having problems printing in multi-user mode after going through the troubleshooting steps outlined by my colleague, I recommend contacting our Support Team. They have the tools needed to investigate further and create a ticket if necessary.

 

To reach them:

 

  1. Go to Help menu at the top.
  2. Choose QuickBooks Desktop Help.
  3. Select Contact Us.
  4. Provide a brief description of your issue, then click on Continue.
  5. Sign in to your Intuit account, hit Continue and then Continue with my account.
  6. We'll email you a single use code. Enter your code and select Continue.
  7. Choose a way to connect:
  • Start a chat with a live support.
  • Get a callback from the next available support.

 

Visit this link for more information on the support hours: Contact QuickBooks Desktop support.

 

Once you got this fixed, you can refer to this article to ensure that everything is properly set up: Configure your print settings for printing checks in QuickBooks Online.

 

If you still require assistance with printing, please post in the Community or return to this thread. I'll be glad to assist you. Take care and have a wonderful day!

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