I have always been able to print invoices to look exactly as I had input the information. Now, any lines that have a zero (0.00) value or no value (blank space in the column) will not print. I can see the line in QB, but it is not showing in Print Preview or when actually p
Let's get this working for you, Deb212.
Verifying and rebuilding your data is a good start when it comes to fixing program-related issues in QuickBooks Desktop.
To Verify Data:
To Rebuild Data:
Once done, go back to your invoices and do a print test. If the issue persists, you scan through the following articles below. These will provide you with more details about fixing printing issues in QuickBooks Desktop:
Please get back to me if there's anything else you need. I'm always here to keep helping. Have a good one.
Yes, of course Rebuild didn't help. As expected.
- What version year and flavor of QuickBooks are you using? E.g. QuickBooks 2022 Pro or Premier or Enterprise 22.0? An older version?
- If you print the same sort of invoice from a different company file, like a sample company, does it work as expected?
- If you use a different invoice template in your company file, then does it work as expected?
Thanks for following up with the Community, Deb212. I appreciate you performing Rose-A's troubleshooting steps.
To print invoices that show items with zero amounts (0.00) in the printed copy, you'll need to make sure your settings are configured properly.
Once the setting's turned off, try printing a copy of an invoice with zero amount items on it. If it was already off, or it continues not displaying when printing the invoices, please get back with me here and let me know.
In regard to not being able to add a description to invoices on their creation/editing screens, I tested this myself in our test copy of QuickBooks and was able to add a description successfully.
Here's an image showing my experience:
Since you're unable to add descriptions to invoices, and have already performed troubleshooting with your Verify and Rebuild utilities, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.
I'll be here to help if there's any questions or additional information you need to provide me with. Have a lovely day!