Problem printing invoices

Let's get this working for you, Deb212.

Verifying and rebuilding your data is a good start when it comes to fixing program-related issues in QuickBooks Desktop.

To Verify Data:

1. Click Window at the top menu bar, then Close All.
2. From the File menu, choose Utilities.
3. Tap Verify Data.
   

To Rebuild Data:

1. Click Window at the top menu bar, then Close All.
2. From the File menu, choose Utilities.
3. Hit Rebuild Data.
   
4. You will receive a warning message to backup your company file, press OK.
5. Click OK when you get the message "Rebuild has completed".

Once done, go back to your invoices and do a print test. If the issue persists, you scan through the following articles below. These will provide you with more details about fixing printing issues in QuickBooks Desktop:

Resolve printing issues.

Troubleshoot PDF and Print problems with QuickBooks Desktop.

Please get back to me if there's anything else you need. I'm always here to keep helping. Have a good one.

It'll be interesting to see if rebuilding the data file changes how QuickBooks prints invoices. I doubt it will have any impact at all.

It did not help at all. I have ALWAYS been able to add a note to my invoices by just typing in the description line. Now I can no longer do that. 

That didn't work.

Yes, of course Rebuild didn't help. As expected.

Questions:

- What version year and flavor of QuickBooks are you using?  E.g. QuickBooks 2022 Pro or Premier or Enterprise 22.0? An older version?

- If you print the same sort of invoice from a different company file, like a sample company, does it work as expected?

- If you use a different invoice template in your company file, then does it work as expected?

Thanks for following up with the Community, Deb212. I appreciate you performing Rose-A's troubleshooting steps.
 

To print invoices that show items with zero amounts (0.00) in the printed copy, you'll need to make sure your settings are configured properly.
 

Here's how:

1. In the top menu bar, go to Edit, then Preferences.
2. Access your Sales & Customers section, then open its Company Preferences tab.
3. Remove the checkmark for Don't print items with zero amounts when converting to Invoice.
4. Select OK.

Once the setting's turned off, try printing a copy of an invoice with zero amount items on it. If it was already off, or it continues not displaying when printing the invoices, please get back with me here and let me know.
 

In regard to not being able to add a description to invoices on their creation/editing screens, I tested this myself in our test copy of QuickBooks and was able to add a description successfully.
 

Here's an image showing my experience:

Since you're unable to add descriptions to invoices, and have already performed troubleshooting with your Verify and Rebuild utilities, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.
 

I'll be here to help if there's any questions or additional information you need to provide me with. Have a lovely day!