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JeanG
Level 4

Problem with multi-user on Windows 10 workstation with Windows 11 on the server

I run QB Desktop Enterprise 2023. In the last 2 or 3 weeks I have run into a problem with multi-user mode. My workstation and the server runs on Windows 11. My AP's workstation is Windows 10. Whenever  AP gets on QB it automatically puts her in single user mode. If she tries to change to multi-user mode she gets error H202. I have no problem switching from single user mode to multi-user mode on my workstation or the server. When AP is working, we both cannot be on QB.

I have gone through all the suggestions on https://quickbooks.intuit.com/learn-support/en-us/help-article/multi-user-mode/fix-error-h202-h505/L...

My IT person has checked everything she could think to try.

Last Saturday, I contacted QB support and we decided to remove QB from the AP's workstation and install it again. I asked if the 2 different Windows would make a difference and she said no. QB support said she would call me Tuesday morning to follow-up, but unfortunately that did not happen. Once I installed QB again on my AP's workstation, I logged into QB. It works fine except if I try to change to multi-user mode. Then I get error H202.

My IT person brought another computer that runs Windows 10 so I could try installing QB on it. I went through all the steps and could use QB until I tried to change to multi-user mode and the Error H202 popped up. I'm stumped. Windows 11 did an update recently that messed up my printing with QB. Support had me run a QB update and it took care of it. I wonder if that update messed up the multi-user mode for us.

Any suggestions? Has anyone else run into this problem?

 

3 Comments 3
Erika_K
QuickBooks Team

Problem with multi-user on Windows 10 workstation with Windows 11 on the server

Your efforts in providing a detailed description of your concern and for going through the troubleshooting procedures mentioned in the article are appreciated, JeanG. Let me route you in the right direction of support to assist you further with the error message you encountered.  

 

QuickBooks Desktop (QBDT) updates are critical for maintaining optimal software performance, ensuring data integrity, and addressing potential system vulnerabilities. While updates significantly reduce potential technical problems, they cannot guarantee a completely issue-free experience. 

 

In this case, I recommend contacting our dedicated live support team. I appreciate your efforts in reaching out to live experts last Saturday and understand you were guaranteed a callback. Despite the missed callback last Saturday, our dedicated live support team remains committed to resolving your QuickBooks technical challenge.  

 

Our certified live representatives specialize in resolving complex QuickBooks issues and are equipped with advanced diagnostic tools to identify and address your specific technical challenge.

 

I'll show you how you can reach them:

 

  1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
  2. Hit Contact Us.
  3. Give a brief description of your issue, then Continue
  4. Sign in to your Intuit account, choose Continue, and then Continue with my account.
  5. We'll email you a single-use code. Enter your code and select Continue.
  6. Click chat with us or Have us call you.

 

Check out their operation hours to determine their availability.

 

Here are articles you can refer to learn how you can optimize user management in QBDT:

 

 

Your QBDT hosting questions are our priority. You can continue our discussion or start a new conversation, as we're always here to help and ensure you get the support you need.   

Chrea
Level 6

Problem with multi-user on Windows 10 workstation with Windows 11 on the server

@JeanG 

Open the sample file in multiuser mode. Did you encounter the same problem?

JeanG
Level 4

Problem with multi-user on Windows 10 workstation with Windows 11 on the server

UPDATE: I spoke to QB support yesterday. We ran the diagnostic for QuickBooks Database Server Manager on the server and it repaired the problem. When I ran this before I was remoting into the server and it didn't solve the problem. Amber was my QB support person. She was very patient as I was having to go to different machines and opening multiple Glance sessions on each computer I was working on. It is so encouraging to speak to a QB support person who knows what they are doing. I find being very detailed in listing my problem when requesting help greatly increases the chance of getting someone who can troubleshoot the problem without having to wait for them to do research.

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