Problems since update to version R13_50 - NOTHING BUT PROBLEMS

AmericanRV · ‎March 03, 2025

I'm not sure where to put this question, so here it is.

I run QuickBooks Premier Plus 2024 on my desktop. The software was recently updated to version R13_50 and it completely broke the program (see Act. Cost & Act. Sales... ?????). The major areas it broke for us:

Printing - It won't. It's not my computer, every other program prints with no problems.

Reports - It changed almost ALL of my memorized reports and won't let me put them back to how I had them, and the stock reports won't allow me to customize and save them. It appears (at least on some reports) that I am limited to 6 columns - but no matter what I do it won't let me have the "Amount" column. It's CHECKED, but it doesn't appear.

My IT guy came out on Friday morning (2/28/25), but when I opened QB there was a message, something about the latest release having problems and they're working on it. Strange, but all day Friday I could do everything like normal. I was able to re-do some of the reports and re-memorize them, and I had no printing issues. I come to work today (Monday 3/3/25) and I can't print or get the reports I need.

Can anybody help with any of this? I'm far more than frustrated with it, the past week has been one big waste of time.

FishingForAnswers · ‎March 03, 2025

@AmericanRV This is the only update I've seen from staff here:

https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-reports-all-messed-up-after-lat...

Well, aside from saying that they're still working on fixing it. There were reports that this fix didn't, er, fix.

Someone, I think @BigRedConsulting , mentioned that if you tried to fix your memorized reports prior to the fix, it introduced more problems after the fix.

AmericanRV · ‎March 03, 2025

It feels like we're being sabotaged. What do they expect us to do when we can't access our data or get out the work we need to do? It not completely stalled, my business has been severely impacted by this mess. My productivity over the last week has been zero. So we just sit ... and wait ..

clt013ia · ‎March 08, 2025

I am using Pro Plus 2024 and having similar issues with reports after the upgrade.

I am a treasurer for my local church and inherited numerous reports that were set up by my predecessors.

All of them ran as expected through February, but this week when I run them I am getting different fields than before. It looks like the R13 upgrade for me ran on Tuesday (3/4) - the first time I tried to pull reports after that day is when I started having problems.

MarkAngeloG · ‎March 08, 2025

HI there,

Thanks for letting us know about the trouble you're experiencing with the recent QuickBooks Desktop update. We're seeing a number of similar reports. To get personalized help and contribute to our understanding of this, please reach out to our support team directly. They can gather the details of your situation, and will keep you informed on next steps.

To connect with them:
1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help/Contact Us.

We appreciate your patience as we work to address this.

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Problems since update to version R13_50 - NOTHING BUT PROBLEMS