cancel
Showing results for 
Search instead for 
Did you mean: 
Fix2015
Level 2

Problems to open QBW files after recovery them from the server damage

Hi, We are facing some issues trying to open QBW files. We had this company's data files saved on a network server. But this server was not tuning on more. We got recovery the company data and I copied this data onto another PC where is installed QB Pro 2015 ( this PC used to access the data through the network drive on the server).

 

When I try to open the file by clicking directly I receive this error:

 

qb error clicking.PNG

 

When I try to open from QuickBooks:

qb upgrade.PNG

Please! Help

5 Comments 5
Carneil_C
QuickBooks Team

Problems to open QBW files after recovery them from the server damage

I'd also feel the same when encountering the error in QuickBooks Desktop, @Fix2015.

 

QuickBooks error 80070057 occurred due to damaged company files. I've got some troubleshooting steps to help you fix your issue so you can get back to working on your data.

 

First, we can open the company file correctly by following the steps below. Here's how: 

 

  1. Open QuickBooks Desktop.
  2. Select the company file.
  3. Click Open.

 

Then, if your file is located on a remote computer, learn how to access it correctly. Also, ensure we always have QuickBooks Desktop on the latest release to keep your software up-to-date, so you always have the latest features and fixes. 

 

From there, verify that QuickBooks has enough permissions to function effectively. I'll show you how: 

 

  1. Close QuickBooks Desktop.
  2. Right-click the QuickBooks icon.
  3. Select Run as administrator.
  4. If your company file did not open automatically, select the company file, then choose Open.

 

Then, you can move the file to its default location and run the QuickBooks File Doctor to repair it. For a more detailed step-by-step procedure for this process, please follow Solutions 4-5 in this article here: Fix Error 80070057 (The parameter is incorrect). This includes a solution to resolve the error manually. 

 

For future reference, you can visit this guide if you want to condense data utility to help streamline your company's data file: Use the Condense Data utility

 

Please know that the Community is always around to help with any QuickBooks Desktop errors you may be having. Tag me in your reply, and I'll sprint back into action. Have a good one, and keep safe.

Fix2015
Level 2

Problems to open QBW files after recovery them from the server damage

I have tried this steps but still is not working. The company files are in the same computer where I have installed QB. I have installed the same version I had in the server before.

JaeAnnC
QuickBooks Team

Problems to open QBW files after recovery them from the server damage

Thanks for the prompt response, Fix2015.

 

Allow me to point you in the right direction so you can get the assistance you need in fixing the error message in QuickBooks Desktop (QBDT).

 

I appreciate you taking the time and effort performing the suggested troubleshooting steps of my colleague. Since the issue persists, I'd recommend contacting our customer support team to identify the cause of the error code and walk you through the resolution.

 

To do that:

 

  1. Go to the Help menu and click QuickBooks Desktop Help/Contact Us.
  2. Select Contact Us.
  3. Provide a short description of your issue and click Continue.
  4. Log in to your Intuit account, click Continue, and then Continue with my account.
  5. Enter the single-use code you received in your email and select Continue.
  6. Choose between Chat with us or Have us call you.

 

Furthermore, you might experience being unable to open your company file in QBDT. To troubleshoot, you may follow the instructions in this article: Can't open your company file in QuickBooks Desktop.

 

You can visit us anytime if you have other questions about the error code. I'd be happy to answer your queries. Stay safe!

Fiat Lux - ASIA
Level 15

Problems to open QBW files after recovery them from the server damage

@Fix2015 

Open the sample file and let users access it at the same time. Did you encounter the same error?

Fix2015
Level 2

Problems to open QBW files after recovery them from the server damage

Thanks, Let me try it.

 

Also, when I run the company on quickbook file doctor get this :

 

doctor.PNG

But still, when I try to open directly from QB open/restore company, continue showing the company was created with a newer version and this is not true! Is this any bug create for Quickbook to force us to upgrade? 

Sign in for expert help
Ask questions, post replies & join our community of QuickBooks users.

Need to get in touch?

Contact us