Purchase order ship to drop down

Thanks for reaching out to us, @POWE.

Let’s get your ship to drop-down working. You’ll want to download and run our QuickBooks Tool Hub. This is where you can get tools to fix QuickBooks Desktop issues. Let me guide you how.

1. Close QuickBooks.
2. Download the QuickBooks Tool Hub. Then, save the file on your Desktop.
3. Open the file you downloaded (QuickBooksToolHub.exe). Then, follow the on-screen steps to install and agree to the terms and conditions.
4. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
5. From the launchpad, select the QuickBooks File Doctor tool.

It will take 2-3 minutes to complete download. Once done, restart your computer, open QuickBooks, and then check the ship to drop-down again.

For more information about the tools, check out this article: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

Additionally, here's a link that'll help you manage QuickBooks-related tasks. It has our general topics with articles: View all help for QuickBooks Desktop.

Please let me know how it goes after trying the steps, I want to ensure this is resolved for you. Take care and have a great day ahead.

This did not fix the problem.

Thanks for getting back for more support, @POWE. I understand you need to fix this as soon as possible. 

Since the resolution shared by my peer didn't fix the issue, I'd recommend contacting our Customer Care team. They can help you check what's causing this to happen, and request to investigate whenever possible.

Feel free to come by and post some more of your concerns if you have any. I'll be right up to help you again. Take care. 

This did not correct the problem.

This isn't the kind of experience that I'd like you to have while using the QuickBooks software, POWE. 

I understand your situation, and I'm here to help you.  May I please know what troubleshooting you've done so far to resolve this issue? Did you get any errors after doing the troubleshooting steps?  This way, we can assist you or provide you with some insights into what's happening and a solution to your concern. 

 In case you need to learn some tips in managing your QBDT, you can always check our Help articles page. There, you can read some of our great resources and use them for future reference. 

 Keep your post coming I want to make sure you're taken care of, and I'm here to help you anytime. Take care always.