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Erss
Level 4

Purchasing Order Not Removing after it Has been Received

- A PO is created from a Vendor.

- To receive items from this PO, go to Receive Inventory with Bill > Select the Vendor > Open Existing PO > Select the PO > Input information in Bill and save.

- By doing the earlier 2 steps, this PO should no longer be Open, and closed out.

 

Issue: We have a PO that has already been received, but it is still open.  How do we get rid of it?

Error:  Under Memo in the Bill, we do see "VOID:"  Maybe this bill was accidently voided?  If that is the case, how we can un-void this? 

 

-  We did a quick report on the item that is in the PO, we only show that one PO number.  In there, we also see a bill for that PO, which shows the item being received and Paid for.  We also show an invoice to a customer for the item that is in this PO.  

- Under Inventory for this item, it shows 0 for Total Quantity on Hand, 0 on SO, 1 on PO

Solved
Best answer October 14, 2021

Best Answers
FritzF
Moderator

Purchasing Order Not Removing after it Has been Received

Hi there, @Erss.

 

Welcome, and thanks for providing the complete details of your concern. I'm here to share some information about purchase orders (PO) in QuickBooks Desktop (QBDT).

 

Did you already receive all the items on the PO? If so, QBDT marks the PO as Received in Full instead. This means that it is already closed.

 

Also, if you don’t expect to receive all the items you ordered, you can close them manually by opening the PO and clicking the Marked As Closed option.

 

Entering Void in the Memo field doesn't mean the PO was voided. Since PO is a non-posting transaction, this will only help you identify that it was voided. Right now, there isn't a way to void a PO in QBDT.

 

To know more about managing POs in QBDT, check out this article: Create purchase orders in QuickBooks Desktop.

 

Purchase orders are a part of the Accounts Payable (A/P) workflow. Learn more about the A/P workflow in QuickBooks Desktop.

 

Let me know if you need further assistance with this. I'm always around to provide answers and clarifications to your questions. Have a great day ahead and take care.

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16 Comments 16
FritzF
Moderator

Purchasing Order Not Removing after it Has been Received

Hi there, @Erss.

 

Welcome, and thanks for providing the complete details of your concern. I'm here to share some information about purchase orders (PO) in QuickBooks Desktop (QBDT).

 

Did you already receive all the items on the PO? If so, QBDT marks the PO as Received in Full instead. This means that it is already closed.

 

Also, if you don’t expect to receive all the items you ordered, you can close them manually by opening the PO and clicking the Marked As Closed option.

 

Entering Void in the Memo field doesn't mean the PO was voided. Since PO is a non-posting transaction, this will only help you identify that it was voided. Right now, there isn't a way to void a PO in QBDT.

 

To know more about managing POs in QBDT, check out this article: Create purchase orders in QuickBooks Desktop.

 

Purchase orders are a part of the Accounts Payable (A/P) workflow. Learn more about the A/P workflow in QuickBooks Desktop.

 

Let me know if you need further assistance with this. I'm always around to provide answers and clarifications to your questions. Have a great day ahead and take care.

Erss
Level 4

Purchasing Order Not Removing after it Has been Received

You hit it on the spot. Close the PO.  Even though it is not received in full in the PO.  the system already have received this item, so it works out I guess.  Thank you!

Vitoch
Level 1

Purchasing Order Not Removing after it Has been Received

This is a big issue that needs to be addressed. We need our open PO report to accurately show the remaining open balances on our purchase orders. A good majority of our orders have several line items and are billed out individually by the vendors, leaving back orders. PO’s are in the report that have previously been closed and linked. They no longer link. The Open PO report is essentially useless but yet VERY important part of business. 

square1 comp
Level 3

Purchasing Order Not Removing after it Has been Received

I am having a similar issue. The Purchase Order shows Received in Full, but the items still show up on the Open Purchase Orders Report.

KirkT1
Level 1

Purchasing Order Not Removing after it Has been Received

We are getting the same issue as well

KirkT1
Level 1

Purchasing Order Not Removing after it Has been Received

We are having the same issue as well. It seems to happen randomly and we can't pinpoint what is causing it or how to replicate the issue on the spot.

LieraMarie_A
QuickBooks Team

Purchasing Order Not Removing after it Has been Received

Thanks for joining this thread, @KirkT1.

 

Currently, we have an ongoing investigation (INV- 34113) about closed purchase orders still showing in the Open PO report. Rest assured that our engineers are working diligently to get it resolved.

 

I recommend contacting our Customer Care Support team so that you'll be added to the list of affected users. This way, you can get updates on the status and be notified once it's been resolved. I've included the steps to contact support below. 

 

  1. Select QuickBooks Desktop Help from the Help menu.
  2. Click Contact Us.
    QBDT HELP.JPG
  3. Type in a short description of your concern, then Continue.
  4. Choose a way to connect with support.

 

In the meantime, this article has more details on every report group available in QuickBooks Desktop: Understand reports.

 

I appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to drop a comment below. Take care.

KirkT1
Level 1

Purchasing Order Not Removing after it Has been Received

Hi Liera,

 

Is there any update on the investigation (INV-34113)?

LeizylM
QuickBooks Team

Purchasing Order Not Removing after it Has been Received

Hello there, 

 

I'm here to provide some additional updates about purchase orders (PO) in QuickBooks Desktop (QBDT).

 

The investigation of closed purchase orders shown in the Open PO report is still ongoing. Rest assured that our engineering team is working to fix this as soon as possible.

 

While we are unable to provide the exact turnaround time as to when the integration problem is fixed, I assure you that all the updates will be sent via the email we have on your file as soon as they're available.

 

I'll be adding a few related articles below to help you understand reports in QuickBooks and how to customize them:

 

 

We thank you for your patience and understanding. Feel free to reach out to us if you need anything else. We're always here to help.

KirkT1
Level 1

Purchasing Order Not Removing after it Has been Received

It's 2023, is there an update to this issue? We still have this issue frequently.

ElishaFunBox
Level 1

Purchasing Order Not Removing after it Has been Received

We're having the same issue and its so annoying. This must fix.

SarahannC
Moderator

Purchasing Order Not Removing after it Has been Received

Hello there, KirkT1 and ElishaFunBox. 

 

Allow me to join and share the recent status of the investigation. 

 

I wouldn't like that both of you are still experiencing that behavior. For now, our engineers are continually working on the ongoing investigation. I understand that this issue needs to fix as soon as possible. Rest assured it's determined as one of our top priorities.

 

If your company details haven't been added as an affected user, please give us a short call. Go to the Help menu and select QuickBooks Desktop Help F1. Alternatively, we can use the link below.

 

  1. Go to this link: Contact Support Team.
  2. Enter your full name and email address.
  3. Then, follow the on-screen instruction to complete the process.

 

Additionally, you can visit this page to get more tips and information about the Accounts Payable workflows in QuickBooks Desktop: Accounts Payable workflows in QuickBooks Desktop.

 

Visit again if you have concerns while doing other tasks within your company file. I'm here to help in any way that I can.

Erss
Level 4

Purchasing Order Not Removing after it Has been Received

What worked for us is the answer posted by the follow.  F1 just gets you customer service, and if you do not have the support package they will try to charge you.

Moderator
‎October 14, 2021 06:20 PM
Vitoch
Level 1

Purchasing Order Not Removing after it Has been Received

Do you have another software program that links to your QB?

Erss
Level 4

Purchasing Order Not Removing after it Has been Received

No.  If you have another program, I would see if you are able to uninstall that program, try what worked for us.  Then reinstall the program to see if that still happens.  Since QB Desktop 2019 no long have any supports, I wouldn't touch the QB because once you delete QB, you probably won't be able to get the updates.

ElishaFunBox
Level 1

Purchasing Order Not Removing after it Has been Received

Thanks. I will double check.

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