Purchasing Order Not Removing after it Has been Received

You hit it on the spot. Close the PO.  Even though it is not received in full in the PO.  the system already have received this item, so it works out I guess.  Thank you!

This is a big issue that needs to be addressed. We need our open PO report to accurately show the remaining open balances on our purchase orders. A good majority of our orders have several line items and are billed out individually by the vendors, leaving back orders. PO’s are in the report that have previously been closed and linked. They no longer link. The Open PO report is essentially useless but yet VERY important part of business. 

I am having a similar issue. The Purchase Order shows Received in Full, but the items still show up on the Open Purchase Orders Report.

We are getting the same issue as well

We are having the same issue as well. It seems to happen randomly and we can't pinpoint what is causing it or how to replicate the issue on the spot.

Thanks for joining this thread, @KirkT1.

Currently, we have an ongoing investigation (INV- 34113) about closed purchase orders still showing in the Open PO report. Rest assured that our engineers are working diligently to get it resolved.

I recommend contacting our Customer Care Support team so that you'll be added to the list of affected users. This way, you can get updates on the status and be notified once it's been resolved. I've included the steps to contact support below. 

1. Select QuickBooks Desktop Help from the Help menu.
2. Click Contact Us.
   
3. Type in a short description of your concern, then Continue.
4. Choose a way to connect with support.

In the meantime, this article has more details on every report group available in QuickBooks Desktop: Understand reports.

I appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to drop a comment below. Take care.

Hi Liera,

Is there any update on the investigation (INV-34113)?

Hello there, 

I'm here to provide some additional updates about purchase orders (PO) in QuickBooks Desktop (QBDT).

The investigation of closed purchase orders shown in the Open PO report is still ongoing. Rest assured that our engineering team is working to fix this as soon as possible.

While we are unable to provide the exact turnaround time as to when the integration problem is fixed, I assure you that all the updates will be sent via the email we have on your file as soon as they're available.

I'll be adding a few related articles below to help you understand reports in QuickBooks and how to customize them:

• Understand reports
• Customize reports in QuickBooks Desktop

We thank you for your patience and understanding. Feel free to reach out to us if you need anything else. We're always here to help.

It's 2023, is there an update to this issue? We still have this issue frequently.

We're having the same issue and its so annoying. This must fix.

Hello there, KirkT1 and ElishaFunBox. 

Allow me to join and share the recent status of the investigation. 

I wouldn't like that both of you are still experiencing that behavior. For now, our engineers are continually working on the ongoing investigation. I understand that this issue needs to fix as soon as possible. Rest assured it's determined as one of our top priorities.

If your company details haven't been added as an affected user, please give us a short call. Go to the Help menu and select QuickBooks Desktop Help F1. Alternatively, we can use the link below.

1. Go to this link: Contact Support Team.
2. Enter your full name and email address.
3. Then, follow the on-screen instruction to complete the process.

Additionally, you can visit this page to get more tips and information about the Accounts Payable workflows in QuickBooks Desktop: Accounts Payable workflows in QuickBooks Desktop.

Visit again if you have concerns while doing other tasks within your company file. I'm here to help in any way that I can.

What worked for us is the answer posted by the follow.  F1 just gets you customer service, and if you do not have the support package they will try to charge you.

Do you have another software program that links to your QB?

No.  If you have another program, I would see if you are able to uninstall that program, try what worked for us.  Then reinstall the program to see if that still happens.  Since QB Desktop 2019 no long have any supports, I wouldn't touch the QB because once you delete QB, you probably won't be able to get the updates.

Thanks. I will double check.

Same Issue here!  all received, showed Received in full, clicking Mark as closed does nothing.  Still showing a full open balance.

We also use these and its a liability since we dont know what product we are expecting and what our balance due is. 

Thanks for joining this thread, AccountingIsFun.

Can I ask what specific behavior you've encountered when clicking on Mark as closed in Purchase Order (PO)? This information will help us provide you with an accurate response.

It's possible that this is a data issue, let's run the Verify and Rebuild Data to identify and resolve any issues in QuickBooks Desktop (QBDT).

Here's how:

1. Go to Window then select Close All.
2. Go to File, then select Utilities.
3. Select Verify Data. If you see:
   
   • QuickBooks detected no problems with your data—your data is clean, and you don’t need to do anything else.
   • An error message—search for it on our QuickBooks Desktop support site for how to fix it.
   • Your data has lost integrity—Data damage was found in the file. Rebuild your data to fix it.

Moreover, you can refer to this article for additional steps: Verify and Rebuild Data in QuickBooks Desktop

If you have any further questions or concerns related to tracking inventory levels, monitoring stock movements, and ensuring efficient inventory management, you can refer to this article: Inventory Reports.

Feel free to come back to this thread for more updates or if you have any inquiries on inventory reports and any other QBDT-related matters. We're always here to have your back.