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Level 1

Q Backup

RealmInput: TokenHeaders for the user found to be NULL
Received this error while backing up company file. Just installed QBPro2019 update prior to running the backup. I saw some discussion from 3-5 months ago about this problem. Any updates?

3 Comments 3
QuickBooks Team

Q Backup

Hi there, @mjonei11.


Thank you for adding a post here on the Community page. I can share with you some updates about this error message.


The previous investigation about this error was already tagged as closed and resolved. For now, I recommend running the Verify/Rebuild. This built-in tool automatically fixes minor company file data issues within your company file.


Here's how:


  1. Go to the File menu then pick Utilities from the list.
  2. Select the Verify Data, then wait until the diagnosis is done.
  3. If there are issues, proceed with rebuilding the company file.
  4. Tap File menu, then hover over Utilities.
  5. Pick Rebuild Data, then click OK.
  6. Follow the onscreen steps to save a backup.

If the same thing happens, you can contact our Customer Support Team. They can review your file and provide additional steps to fix it.


Please let me know how else I can help you with QuickBooks. I've got your back and am always happy to help. Thanks for coming, wishing you and your business all the best.

Level 1

Q Backup

Yes, I ran verify then rebuild twice. The problem did not go away. It was only after running the utility twice and not resolving the problem that I posted my comment. As for contacting support that has been an exorcise in futility. The chat doesn’t seem to work, the chat screen is blank and no one responds. When I try to make a call no one answers the phone and eventually I an disconnected. 

QuickBooks Team

Q Backup

I appreciate the details that you gave, @mjonei11.


I want to ensure that you'll be able to run the back up of your company file so you can utilize QuickBooks smoothly.


To further investigate the root cause of this error, I recommend reaching out to our Customer Care Team. They have the tools that can isolate this matter and apply a fix since verifying and rebuilding your data didn't work.


On the other hand, we've recently updated our customer care experience. The best way to reach our support team is to open your QuickBooks and select the Help at the top menu bar.


I'll guide you how:

  1. Open QuickBooks. 
  2. From the Help menu, choose QuickBooks Desktop Help
  3. In the search bar, enter Contact Us. Then, hit Contact Us at the bottom. 
  4. Choose the way you wish to contact support (Callback, Chat, Etc.). 

Feel free to reach out to the Community anytime. We're always here to lend a helping hand. Take care! 

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