QB 2016 crashing in mac

Hi, MarkMalarky.
 

I want to share some details about the QuickBooks Mac 2016 version crashing.

QuickBooks for Mac 2016 only supports Mac OS X v10.14 (Mojave), 10.13 (High Sierra), Mac OS 10.11 (El Capitan), and Mac OS X v10.12 (Sierra). You'll only need to make sure you're able to download the latest R33 release patch.

Before we proceed, have you encountered any error messages? 

Here are the possible reasons why you're 2016 crashing:

• The company name is too long
• Damaged or missing QBWUSER.INI file.
• Corruption on your hard drive.
• Damaged program files or QuickBooks Desktop installation.
• Damaged Windows operating system.
• QuickBooks is not updated.
• The computer does not meet the minimum system requirements.

To fix this, let's run Quick Fix my Program from the QuickBooks Tool Hub. They're designed to fix issues when you have data corruption, a damaged operating system, installation, and printing problems. Before that, let's download and install the Tool Hub.

Here’s how:

1. Close your QuickBooks account.
2. Download the most recent version of the QuickBooks Tool Hub, then save the file somewhere you can easily spot it.
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Pay heed to the onscreen prompts to install, then agree to the terms and conditions.
5. When the installation completes, click the icon on the Windows desktop to open the tool hub.

Then, let's performs the steps below to repair your QuickBooks.

1. In the QuickBooks Tools Hub, select Program Problems.
2. Click Quick Fix my Program/QuickBooks Print & PDF Repair Tool.
3. Try to open your company and check the template.

We can check this article as your guidance: Solutions for when QuickBooks has stopped working.

I've added these articles for other troubleshooting steps if you're getting the same results:

• Fix common problems and errors with the QuickBooks Desktop Tool Hub.
• While working in QuickBooks, QuickBooks closes unexpectedly (crashes with or without an error).

Let me know how this goes by commenting below. I'm always around to help ensure you open your QBDT Mac 2016 company file without issue.

Thank you for replying so quickly. I clicked on the Quickbooks Tool Hub but it is a program for Windows, not mac, and I could not open it.

As I mentioned previously, I am using the latest version of QB 2016 and OS High Sierra.

There is no error message before the program crashes.

I am getting a new error message:

"UPDATE ERROR: An error occurred in retrieving update information. Please try again later."

Then it crashes

BTW: this program has been working for 6 years until two days ago.

Hi there, @MarkMalarky. 

Thanks for following up with us. 

You're right. The QuickBooks Tool Hub isn't going to work with your version of QuickBooks since you're using Mac. However, I have some troubleshooting steps that I'd like for you to try. 

First, I'd like for you to reboot your computer. I know that sounds like it's too simple of a fix, but sometimes QuickBooks Desktop processes can get stuck and cause the program to crash. 

If you have already tried that, I'd like for you to run your computer in Safe Boot mode. This will determine if there is a conflict between QuickBooks and something installed on your computer. 

Here's how: 

1. Shut down your computer.
2. Press the Power button, then press and hold the Shift key on your keyboard until you see your Desktop.
3. Open QuickBooks and perform the same task you were trying to complete before the Crash Catcher appeared.
   Note: If you cannot reproduce the problem, this might indicate a conflict between QuickBooks and something installed on your computer.
4. Return to normal mode by restarting your computer without pressing anything.

If you still have issues, check out Troubleshoot Crash Catcher for additional troubleshooting steps. 

Please know that you can always work with our Technical Support Team one on one at any time. 

I'm here if you have any follow-up questions or concerns. Have a good one! 

@MarkMalarky 

Try opening the sample file. If you encounter the same issue, consider to reinstall QB.

Hello. Thank you for your help. Unfortunately, nothing worked. I used Clean My Mac to optimize and clean my computer, but I think between its age and that of QB 2016 it is beyond repair. Intuit says it no longer supports  QB2016 so a fresh install is not possible.

I am still absorbing the sticker shock of $30/mo of moving into Simple Start for a business as simple as mine.

It may be that the window tracking preference file is corrupt. This is a standard Apple thing that applies to each application on a Mac.  Try deleting the QuickBooks preferences:

1. Quit Quickbooks
2. In the Finder, click the Go menu. Hold down the option key and then choose Library from the menu.
3. In the window that opens, scroll down until you see the Preferences folder.  Double click to open that.
4. Scroll down in the Preferences window until you find the com.intuit.QuickBooks2016.plist file.
5. Drag that file to the trash can.
6. Launch QuickBooks again - is the problem fixed?