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CT58
Level 3

QB 2018 desktop can't update

Everytime I click on "Update Now", I get this message.  I click on more information and it wants me to install the new Internet Exployer.  I don't use IE.  I use Chrome.  I am able to click "OK" and access my QB accounts, but when I opened one of my accounts the entire year 2021 entries have disappeared.  Does it have to do with not being able to update?

 

 

Solved
Best answer November 15, 2021

Best Answers
LeizylM
QuickBooks Team

QB 2018 desktop can't update

I'll help you get rid of this error, CT58. 

 

Usually, this error message occurs if the file is read incorrectly on a Windows computer. Make sure the user account you use to sign in to your server computer has Windows admin rights.

 

Once logged in as an admin, you can now update QuickBooks to the latest release or set up QuickBooks to automatically download the updates.

 

In case you'll encounter any update error, you can read this article to be guided in resolving it: Fix QuickBooks Desktop Update Errors.

 

Keep your posts coming if you need more help with updating your QuickBooks Desktop to the latest release. Have a great day! 

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2 Comments 2
LeizylM
QuickBooks Team

QB 2018 desktop can't update

I'll help you get rid of this error, CT58. 

 

Usually, this error message occurs if the file is read incorrectly on a Windows computer. Make sure the user account you use to sign in to your server computer has Windows admin rights.

 

Once logged in as an admin, you can now update QuickBooks to the latest release or set up QuickBooks to automatically download the updates.

 

In case you'll encounter any update error, you can read this article to be guided in resolving it: Fix QuickBooks Desktop Update Errors.

 

Keep your posts coming if you need more help with updating your QuickBooks Desktop to the latest release. Have a great day! 

CT58
Level 3

QB 2018 desktop can't update

Thank you!  That was the problem.  I didn't know how to find out if I had admin access so i had to google how to do that and then how to change it.  Once I did, I was able to update.  Thank you again!

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