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Hello
I recently updated Microsoft Windows from 8 to 10 version and after install, QB would not work.
I installed QB program on another computer that still has Windows 8 and attempted to restore from the backup file I made before updating to Windows 10 but after the file has finished being installed the QB program just freezes and won’t even allow me to close it without using task manager to end task. Task manager shows “Quickbooks (32 bit) Not Responding)
Anyone have any idea why?
The version I was using was QB Pro 2016.
I’ve tried installing a newer version of QB and using the backup file (QBB) with the same issue. I’ve also used an older QBB file (Backup File) and it installs fine but it’s too old to get where I left off before the last back up.
Hello, ortiz.
I'm here to help fix the issue you're having when restoring your QuickBooks Desktop (QBDT) backup file to your newly updated Windows Operating System.
There are multiple possible factors that may be causing your QBDT to stop working or freeze during the restoration of your backup file. Some of these factors include:
To isolate this, let's run the QuickBooks Tool Hub. This tool will help fix common errors or issues in QBDT. Here's how:
After that, run the Quick Fix my Program in the Tool Hub. Here's how:
If the same thing happens, check out this article and proceed to Solutions 2 and 3 for more troubleshooting steps: Fix issues when QuickBooks has stopped working.
I also recommend visiting our website for more tips and other resources you can use in the future: Self-help articles.
Please leave a comment below if you have follow-up questions about this or anything else. I'm more than willing to assist. Take care.
Most likely your latest backup file is corrupt. Chat Support and ask them to fix your file. Otherwise, consider to purchase a 3rd party file repair service.
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