QB Desktop 2023 Windows 11 Crashing

I appreciate the time and effort you exerted to get rid of the error when accessing the payroll, @jburke17.

Before anything else, this certainly isn't the experience I want you to have, but I need to make sure I have the exact information on the issue. Can you share what error message you received? Additional details would be much appreciated, such as screenshots. To help me isolate the issue and provide the best solution. 

In the meantime, we can perform some troubleshooting steps to fix this. First, let's run the Quick Fix my Program from the QuickBooks Tool Hub. You can follow the steps below: 

1. Download the QuickBooks Tool Hub.
2. Open the file you downloaded (QuickBooksToolHub.exe).
3. Follow the on-screen steps to install and agree to the terms and conditions.
4. When the installation finishes. Double-click the icon on your Windows desktop to open the tool hub. 

Once done, you can run the Quick Fix to repair your program. Here's how:

1. In the QuickBooks Tool Hub, choose Program Problems.
2. Click Quick Fix my Program.
3. Start QuickBooks Desktop and open your data file.

If the issue persists, we can restart your new laptop and servers. There are times when your whole system needs a full reset. If it works, you're good to go. Otherwise, if the same thing happens, you can continue the steps under Solutions 2 to 3 outlined in this article: Fix issues when QuickBooks has stopped working. 

Additionally, if your Windows firewall blocks internet access for specific QuickBooks programs or files, you may see an error message. Don't worry. You can set things up manually from your security software.

To set your Windows firewall and security settings for QuickBooks Desktop, you can follow the steps outlined in the article: Set up firewall and security settings for QuickBooks Desktop. It'll guide you on how to run QuickBooks File Doctor and configure the firewall manually. 

Let me know if you need further help to resolve the issue you're having with your QuickBooks Desktop when processing payroll. I'm always here to assist. Have a wonderful day! 

I have gone through every step of the Tool Hub as recently as today. I have literally been working on this since 7:30 am this morning. I am getting an unrecoverable error only when processing payroll or when attempting to pay payroll liabilities. See attached screenshot.

I'm here to help you resolve the error message you're getting, @jburke17.

I appreciate you trying to fix the issue using the Tool Hub. Since you're still getting the error when processing payroll, you can run file utilities (verify, rebuild, or condense) to fix any errors or data damage found when you verify the company file. 

Here's how:

1. Go to File, then select Utilities.
2. Choose Rebuild Data, then select OK to close all windows.
3. QuickBooks will ask to make a backup before rebuilding your company file, select OK. If you don’t want to do a backup, select Cancel to continue rebuilding your company file.
4. If you haven’t set up any backup preferences, QuickBooks will ask you to update them. Select Backup Preferences and edit as needed, then select OK.
5. When the backup's finished, select Show in Finder to locate the backup or select OK if you’re done.
6. Once the rebuild is finished, click OK.

I'm also adding this article that contains troubleshooting Unrecoverable Error: Troubleshoot Unrecoverable Error XXXXX XXXXX.

Lastly, here is an article you can check for future reference in paying and filing payroll taxes and forms manually in QuickBooks Desktop Payroll: Pay and file payroll taxes and forms manually in QuickBooks Desktop Payroll.

Feel free to click the Reply button below if you have questions about running payroll. I'm always here to help. Have a great day.

This is something that Data Services had me do last week, a couple times and the Unrecoverable Error is still occurring. 

Hi, jburke17.

Since the issue persists, I'd suggest giving it a try. If so, yet, the same issue persists, I'd suggest reaching out to our Technical Support team so we can investigate this matter.

Once this is resolved, feel free to browse our Help Articles page for some tips in managing your QuickBooks file.

I'm all ears if you have any other follow-up questions about uploading receipts in QBDT.

Please see email screenshot from Data Services. I also went through the rebuild steps last night and the problem still persists. 

Under Step 2 of Prepare and print your payroll tax forms you have to go to the Employee drop down, Process Payroll Forms and guess what I canNOT do? This step because of the unrecoverable error. I feel like I am stuck because there is not a soul who has had any ideas outside of all of the ones that Support has given me that have worked. 

Also, the link to troubleshooting an unrecoverable error - All Steps that have been taken MULTIPLE times. 

I am at a loss and seriously disheartened by this and the inability to resolve it. 

After a call that was disconnected and another that lasted right at an hour, QB has determined that there is nothing they can do even though it is NOT an issue with the laptop or MS, but is a data issue. Fortunately, the time I spent on the phone with them spurred me into looking for a new accounting software and I guess since Intuit cannot update the software developers that there is an issue just like the ones that people had in 2022, I am being forced into moving to something else. 

This has been absolutely the most FRUSTRATING experience ever and I feel terrible for all of those who had this issue in 2022. 

See screenshot below from Dell as of this morning. 

i feel your pain. i have an accounting client that has been plagued with crashes ever since they upgraded to 2023. upon initial release and upgrade just random crashes all the time. constant abort errors. worked with qb support. they blamed hardware, they blamed OS versions, they had us run the tool what felt like 20+ times. we rebuilt databases. none of it mattered. issues would occur on windows 10, windows 11, and server 2019. it occurred across various hardware platforms. 

randomly - they released a critical fix and the problem was remarkable improved - if not completely resolved.

low and behold - another patch was release last week. they are back to crashing.

Oh man, not just me. They said no users have reported this issue!!! It's since the last update it's been absolutely ridiculous. 

First merchant services stopped opening.

Then manage my QB

Then when I email customers says links not available

Now it literally crashes every time I enter a bill then pay one. Then I go to enter another bill and crashes. There's no issues with my files I've gone through support several times and they keep saying oh no one else is having issues. It's baloney  and aggravating because we are beyond busy at the moment and I literally cannot use QuickBooks, at all!!!! They don't care, but yet we have to pay the ridiculous yearly fee for terrible help. Oh try this oh try that, dude do you not think I haven't scoured the internet. There's a dang issue on your end and the quicker you people realize it the quicker we can get back to our normal QuickBooks usage. 

I also have the problem. If I lookup a past invoice with the EDIT FIND ADVANCED MEMO and then escape or close the window to go back to the main program, in most cases it will crash. Left comments multiple times in the crash comment window. Also sent messages to tech support. NO RESPONSE!

I have run the fix utility and it dis fix.

What is going on?

Going back and forth is never easy when managing invoices in QuickBooks Desktop, @sprints. I'll direct you to the appropriate support who can take a look at this and help you further. 

I am aware of how valuable your time is. Due to a high call volume or support hours, our customer service team may take longer than usual to respond. 

I recommend getting in touch with our experts once more. You can either get a call or chat. Here's how:

Kindly note the business hours to make sure they're available for assistance.

1. Open QuickBooks.
2. Click on Help, then hit QuickBooks Desktop Help/Contact Us.
3. Choose Contact Us.
4. Enter your concern, then click on Continue.
5. Log in to your Intuit account, hit Continue, and then select Continue with my account.

• If you don't already have an account, Create a new account.
• We'll email you a single-use code. Type in your code and click on Continue.
  • If you have multiple accounts, choose the account you want to use and then hit Continue.
• Choose to chat with us or Have us call you.

I've also added these useful modules about personalizing invoices and entering customer payments in QBDT:

• Create custom email templates in QuickBooks Desktop
• Record an invoice payment in QuickBooks Desktop

The Community is available 24/7. Just hit the Reply button so we can guide you further with invoices or QuickBooks in general. Stay safe.

Last week I utilized a license seat that had not been assigned and created a profile. Once created, I logged in as this profile and found that the issue did not happen. I then went in and created an Admin2 Profile, tested it and again, did not have the issue. After two successful log ins that were NOT the primary admin account it was obvious that the issue is with the primary admin profile itself. I reached out to chat support who at first could not understand the issue, but then told me that I could not replace the Primary Admin profile with the Admin2 profile that works correctly. This morning I reached back out to data services and because they have closed the case - why they would do that when the issue was NEVER resolved is beyond me - I now have to call into support again and start the entire process all over again. 

I have checked into Sage to replace QB and if we cannot get this resolved have decided I am moving there. QB may be better known, but that doesn't always mean they are better. 

I am having the same issue. While in the pay bills window, if I "go to bill" my system won't save the revised bill, or the system crashes completely. I have contacted support twice, tried all the fixes, and the problem persists.

Ugh! after 20 years of using QB I may have to switch to something else. 

I ended up deleting absolutely everything and reinstalling. Then some type of internet errors to connect and send invoices kept showing up, so we turned off a few things and had to edit it, but finally got mine working. We figured this out on our own, no help from support.

I have been experiencing this same issue ever since the update. I have spent hours on the phone with support, reinstalled QB, switched computers, used my coworkers' computers, and all the same. I can make it crash 100% of the time when I <ESC> out of the Find window, on every computer... not that that's the only time it crashes. We even tried using a sample company file to make sure that it wasn't a problem with my company file, it crashed. They insist that it is a bad install or problem with the PC. How? I'm getting really frustrated!

You're not alone. All of our Windows 11 users have the exact same problem -- <esc> out of Find window crashes. Should be an incredibly easy fix once the developers (hopefully) get around to it.

I have a client that uses QuickBooks Desktop Premier Contractor 2022.  Two weeks ago a problem began.  The program works ok until payroll needs to be run.  When any portion of payroll is started the program crashes.  We have spent more than 20 hour on the telephone with QuickBooks, and they can't figure out the issue.  This has even been escalated to the DAR team.  I backed up their information and restored their file on my desktop version of Accountant 2023.  I was able to run the payroll with no problem.  I upgraded this client to Accountant 2023, backed up my file and restored it on their computer.  Worked great, until I tried to open payroll.  IT CRASHED AGAIN!  There has got to be a fix for this.  Please help.  Thank you.

What software did you move to?  Probably moving away from QB as well.

My program keeps crashing if I edit a bill in the pay bill window. I have sent my file to the data team twice. I don't know what else to do.

Hi there, kylel821 and AAuto.

I can see that things have been challenging for you while accessing the company files and that it's not the sort of experience we want you to have while using QuickBooks. With this, I'll be sharing troubleshooting steps so you can open your vital financial data, then point you to the right support team to assist you further on this matter.

Please know that There could be several possible causes why your QBDT stopped working or has persistent crashes. These are:

• Your company name may be too long
• You may have a damaged or missing QBWUSER.INI file
• You may have corruption on your hard drive
• Your program files or QuickBooks Desktop installation may be damaged
• You may have a damaged Windows operating system

To resolve this, I recommend running the Quick Fix my Program from the QuickBooks Tool Hub. You can follow the steps provided by 

LollyNino_C above, and you can continue with the remaining stages if the problem persists.

If the issue continues to occur, I recommend contacting our QuickBooks Desktop Support Team. They have the tools to pull up your account in a secure environment and be able to investigate the cause of the problem.

Lastly, you may refer to this article to see different features included in the QuickBooks Desktop 2023 release and how you can use them to benefit your business: What’s new in QuickBooks Desktop 2023.

I'm just a post away if you have any additional questions about accessing your QuickBooks. I'm more than willing to help, kylel821. Have a great day!

I have followed all these steps.  I have talked with the desktop support team a total of 10 hours.  I have talked with the data recovery team.  NO ANSWERS!  I was left with the worst answer a CSR can give "Well, it must be on your end."