QB desktop aborts 30 seconds after startup and login.

Hello there, JackatLCM.

I appreciate the effort of sharing some the details of this problem. I'm here to help you fix issues that causes QuickBooks Desktop to stop working.

To start, we can run Quick Fix my Program from the QuickBooks Tool Hub. This will fix common issues when running QuickBooks Desktop. If you don't have QuickBooks Tool Hub yet, you can follow the steps to download, install, and run the QuickBooks Tools Hub.

Here's how:

1. Close QuickBooks.
2. Click this link to download the latest version of the QuickBooks Tool Hub.
3. Save the file where it easy to find.
4. Open the file you downloaded (QuickBooksToolHub.exe).
5. Complete the on-screen steps to install and agree to the terms and conditions.
6. Once done, run the QuickBooks Tool Hub as administrator.
7. In the QuickBooks Tool Hub, choose Program Problems.
8. Select Quick Fix my Program.

After that, start QuickBooks Desktop by running it as Administrator and update QuickBooks Desktop to the latest release. This ensures that you have the latest recent fixes and security updates.

I'm adding this article for future reference: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

Please let me know how this goes or if you have concerns QuickBooks Desktop. I'll keep an eye on your response. Take care!

Thank you for the reply. I did as you suggested and downloaded the QuickBooks Tool hub and executed the Quick fix program. It did not resolve the problem. Then I went to the next level and ran the Program Diagnostic Tool which reloaded several C libraries. Still no solution. Finally, I started QB desktop, logged in, and immediately opened the help menu which for some reason prevents QB from crashing. I checked the updates section and was able to load what was called "Critical Updates". Unfortunately, this did not resolve the crashing problem either. However, I did see a new error message in in the Windows Application log addition to the original QB message. Both are listed below.  Any further insights you may have would be appreciated.

Thank you.

JackatLCM

An unexpected error has occured in "QuickBooks: Premier Nonprofit Edition 2021":
FeatureDiscovery:NudgeConfig::GetNudgeConfigValue::Can't find nudge config value for key1: NudgeConfig, key2: CompanyInfoOpened, key3: AccessRemotelyNudge, key4: ShowHighlighter

Log Name: Application
Source: Application Error
Date: 6/24/2022 1:16:54 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: LCMTreasurer-PC
Description:
Faulting application name: qbw32.exe, version: 31.0.4010.3103, time stamp: 0x628838ff
Faulting module name: ntdll.dll, version: 10.0.[removed], time stamp: 0x221456c9
Exception code: 0xc0000374
Fault offset: 0x000e6cf3
Faulting process id: 0x13dc
Faulting application start time: 0x01d887ee0862a8c0
Faulting application path: C:\Program Files (x86)\Intuit\QuickBooks 2021\qbw32.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 16f35dfe-229c-49c9-9977-0ae3c6673244
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x[removed]0000</Keywords>
<TimeCreated SystemTime="2022-06-24T17:16:54.2752117Z" />
<EventRecordID>19354</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>LCMTreasurer-PC</Computer>
<Security />
</System>
<EventData>

<Data>qbw32.exe</Data>
<Data>31.0.4010.3103</Data>
<Data>628838ff</Data>
<Data>ntdll.dll</Data>
<Data>10.0.[removed]</Data>
<Data>221456c9</Data>
<Data>c0000374</Data>
<Data>000e6cf3</Data>
<Data>13dc</Data>
<Data>01d887ee0862a8c0</Data>
<Data>C:\Program Files (x86)\Intuit\QuickBooks 2021\qbw32.exe</Data>
<Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
<Data>16f35dfe-229c-49c9-9977-0ae3c6673244</Data>
<Data>
</Data>
<Data>
</Data>
</Event

Thank you for the update, JackatLCM.

At this point, I'd recommend contacting our QB Desktop Support. This way, they can check this further using more tools. They are open on weekdays from 6 AM to 6 PM PT.

1. Click on Help.
2. Choose QuickBooks Desktop Help.
3. Choose Contact us.
   
4. In the description field, enter a summary of the scenario and hit Continue.
5. Click Message an agent.

Please don't hesitate to reach back out if you have other questions in mind. Take care and have a good one.