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Encore500Bunker
Level 3

QB Desktop Company File (Corruption)

Dear QB community:

 

We've had this issue in our company twice in the last 3 weeks or so where -  as we go back to sales orders already entered in our system, a "customer: job not found" message pops up (photo attached). We do not want to add the customer because it already exists in our system. From there we can't make any changes on that specific order. QB does not even allow you to exit out - you have to literally force-quit the application. I would like to know what's possibly causing this problem. Our solution to this issue is restoring a recent backup and eventually either re-enter or transfer over all sales orders "damaged" into a clean/healthy restored file. Could someone please advise how we can avoid this issue in the future? Thanks in advance.

 

 

- David

6 Comments 6
Fiat Lux - ASIA
Level 15

QB Desktop Company File (Corruption)

Are you using QBD Pro/Premier?

How big is your file size?

Mark_R
Moderator

QB Desktop Company File (Corruption)

Hello there, @Encore500Bunker.

 

I can share some troubleshooting steps to help you fix this unexpected behavior.

 

The possible cause of this issue is that your QuickBooks company has corrupted files. To get this fixed, let's run the Verify and Rebuild utility tools to detect the data damage. Here's how:

 

 

To run the Verify Data utility:  

 

  1. Click the File menu.
  2. Select Utilities
  3. Click Verify Data
  4. If there are issues found, you’ll be prompted to Rebuild Now

 

Here’s how to run the Rebuild utility:  

 

  1. Click the File menu. 
  2. Select Utilities
  3. Choose Rebuild Data
  4. Click Ok on Rebuild has completed.

 

If it didn't make any difference, let's use the QuickBooks File Doctor to fix your company file. The tool helps fix common issues and errors in the software.

 

If the issue persists, I recommend contacting our QuickBooks Support Team. This way, they can further check on this matter and provide in-depth troubleshooting steps to get this resolved.

 

Let me know how the troubleshooting steps go, @Encore500Bunker. I'll be right here to provide further assistance.

 

As always, you can visit our QuickBooks Community help website if you need tips and related articles in the future.

 

Have a good one!

Encore500Bunker
Level 3

QB Desktop Company File (Corruption)

Hi Mark:

 

These troubleshooting steps seemed to help getting my issue resolved. Thank you for your help!

QueenC
Moderator

QB Desktop Company File (Corruption)

You're always welcome, @Encore500Bunker!

 

It's nice to hear my colleague was able to address your concern about accessing your QuickBooks Desktop Company File.

 

If you need further assistance in QuickBooks, don't hesitate to post again. The Community is available 24/7 to assist you. Have a great day.

Encore500Bunker
Level 3

QB Desktop Company File (Corruption)

Hello, thanks for reaching out. 

 

We are using QBDT Enterprise Solutions - Manufacturing + wholesales 22.0

Our files are normally pretty large. This corrupted one in specific was 2,658,052 KB

I was able to troubleshoot the corruption by verifying data and rebuilding the file. I got the full list of errors that can/cant be fixed by rebuilding data. 

 

Thank you!

 

JamaicaA
QuickBooks Team

QB Desktop Company File (Corruption)

You’re always welcome, @Encore500Bunker.

 

Glad to know you’re able to fix the file corruption by verifying and rebuilding data. I also appreciate you following my colleague’s suggestion and updating us by sharing the result of it. We want to ensure our users are on top of their business.

 

In case you have other queries about QuickBooks Desktop, you can always post a reply in this thread. I’ll be around ready to listen and assist you. Have a great day ahead!

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