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Level 1

QB desktop for Mac 2019: "requested URL was not found on this server"

Just installed QB Desktop for Mac 2019.  First time user.  Want/need to take advantage of help screens and tutorials.  First round of tutorials about setting up accounts/adding customers, etc., all result in same error screen:  The requested URL was not found on this server.  

 

What's the problem here?

 

A footnote.  This is a real pain.  Registering product was a pain, too.  Had to do it by phone because online registration wouldn't work.  Please tell me that these initial problems aren't an omen that this expensive investment is going to turn out to be a nightmare to work with.

 

Thanks.

Solved
Best answer December 27, 2018

Best Answers
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Moderator

QB desktop for Mac 2019: "requested URL was not found on this server"

Hello dog days,

 

Thank you for purchasing QuickBooks for Mac. 

 

We're still working on adding new tutorial videos and lessons for QuickBooks for Mac 2019. That's the reason why you're getting that error. For now, you can access them in YouTube. Here it is: https://www.youtube.com/user/QuickBooksMac/videos

 

If you have any questions, please post them here. 

View solution in original post

8 Comments
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Moderator

QB desktop for Mac 2019: "requested URL was not found on this server"

Hello dog days,

 

Thank you for purchasing QuickBooks for Mac. 

 

We're still working on adding new tutorial videos and lessons for QuickBooks for Mac 2019. That's the reason why you're getting that error. For now, you can access them in YouTube. Here it is: https://www.youtube.com/user/QuickBooksMac/videos

 

If you have any questions, please post them here. 

View solution in original post

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Level 2

QB desktop for Mac 2019: "requested URL was not found on this server"

I'm a long-time user and also cannot register online. When I called, the automated system sent me a text link to the instructions. Which also do not work. Now I've been on hold for 12 minutes and counting because it will not permit me to register, even though the website recognizes my account and sees that I purchased it. So annoying. 

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Level 2

QB desktop for Mac 2019: "requested URL was not found on this server"

What's the issue with online registration? My attempt failed after 20 minutes of spinning, and same result with multiple retries. So when I called, the automated system sent me a link to instructions, which, of course, do not work. On hold now for 12 minutes and counting, which is annoying as hell, particularly since the purchase is clearly visible in my online account. 

This doesn't bode well for this version . . .

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QuickBooks Team

QB desktop for Mac 2019: "requested URL was not found on this server"

Hello there, Buff Crone.

 

Thanks for letting us know. Allow me to help and provide some insights about the online registration in QuickBooks Mac.

 

Are you trying to activate QuickBooks Mac using Online Registration? If so, our Support Team recently identified this is an ongoing issue with QuickBooks Mac. They're already investigating the root cause of this unexpected hitch and are working to implement a solution. 

 

While we're continuing to work on resolving this issue, for the meantime you can activate it using Phone Registration to get you up and running. I also recommend calling our QuickBooks Desktop Mac Support so they can add you to our notification list of affected users to receive live email updates about this issue. Once you're with our phone specialists, please inform them to add you to the investigation number INV-21375.

 

Here's how you can contact our phone support: 

  1. Click this link: https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Mac Desktop.
  3. Type-in Customer Care on the search bar.
  4. And click Get the Phone number below. 

For future reference you can check this article on how to register or activate QuickBooks Desktop.

 

We appreciate your patience as we work through this. Don't hesitate to leave a comment below if you have any other questions. I'm always here to help. 

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Level 1

QB desktop for Mac 2019: "requested URL was not found on this server"

3 weeks after the last post, and this still isn't resolved? I know Mac users are considered the bottom feeders and you're trying your best to get users to the subscription model, but this is something that should be resolved by now. It's a link. Make it work, please. I'd like to register my 2019 for Mac too. Calling phone number again, since I'm always holding...

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Moderator

QB desktop for Mac 2019: "requested URL was not found on this server"

Hey there, onesmallfish.

Let me provide some information about online registration for QuickBooks for Mac.

 

We're pleased to inform you that the issue has been resolved. The resolution has been implemented and you should be able to register your QuickBooks for Mac via online registration.

 

However, if you're still getting the same issue, I suggest getting in touch with our QuickBooks for Mac Customer Care to have this re-investigated. Agents have the necessary tools, like screen-sharing to get you back up and running.

 

Our most-up-to-date contact details can be found here:

 

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

For further questions about online registration, just leave a Reply below. I'm always ready to help.

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Level 1

QB desktop for Mac 2019: "requested URL was not found on this server"

It clearly hasn't been resolved four months later- I just bought a copy and installed it and it won't complete online registration for me, either.  It just keeps throwing me back to the dialog to choose online or phone, then asks for my phone number and zip code, tries to sell me some things, and when I click on the "start using quickbooks" it starts all over again.

Highlighted
Moderator

QB desktop for Mac 2019: "requested URL was not found on this server"

I'll help you ensure that you can register QuickBooks successfully , chrisl7.

 

Since you're still experiencing the same behavior, it would be best to contact us. We have more tools to check what's causing this and fix it for you right away.

 

Here's how to get in touch with us:

  1. Go to this link https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Mac Desktop.
  3. Click the Install and Update topic.
  4. Select the Install QuickBooks for Mac sub-topic.
  5. Scroll down and click the Get Phone Number button.

 

I'm always around if you need assistance with setting up your company file.

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