We've taken the same steps, I do think that integration of Internet Exploder is the primary fail point still. Hopefully just the error occurring when Merchant Services completes its payment process is repaired by giving IE a chance to take over is enough. I have not had any issues today (fingers crossed).

It did it again today. We are going to discontinue Quickbooks Payments, the combination of not running CU cards and freezing is just ridiculous.

@Simplified 

We may recommend a 3rd party connector to isolate your issue. You can still use QB Payment and offer other payment options on your invoice (e.g PayPal, Stripe). If the same problem persists, you can cancel your QB Payments account and continue using the more than 20 alternative payment processors they support today.

My QB Desktop Pro Plus 2022 is freezing when I try to process credit cards. I have tried all the fixes listed in this topic as well as re-installing QB.  After 4 hours on the phone with QB they said they need to call me back but I have not heard back from them.  Is anyone having the same issue? Found a solution?

Thanks for hopping to this thread, @PlayWrite. I appreciate you for letting us know about your experience. 

Since the steps shared above didn't work for you, I'd direct you to the right support who can help you check what's causing this to happen. 

You can reach our QuickBooks Payment team, or you can chat with them directly through this link: Chat with us.

For future reference, read through this article to learn more insights about the QuickBooks Payments and review some of our commonly asked Payments questions.

Visit and post again if you have additional concerns. I'm always around here to guide you more. 

@PlayWrite 

Did you upgrade your QB Desktop from an older version?

Currently on Desktop 2020. The software gets updated about every two years, 2016, 2018, 2020. Been wondering if 2022 would be better but I see that others with 2022 are having the same issue.

Hey foxtrot30711,

Thank you for chiming in on the thread! If you would like to know what is new with QuickBooks Desktop 2022, I encourage you to view all the features or download our free trial to get a feel for it.  Some of the updates include scheduling and paying bills using the funding source of your choosing and the form your vendors want, from right inside QuickBooks, attaching documents to transactions by uploading them via the mobile app, and so forth. Here's the link to view this:

• QuickBooks Desktop Comparison

If you have any questions, don't hesitate to let me know! I will be here to assist you. I hope you have a great day! 

@foxtrot30711 

You should explore a 3rd party merchant service to integrate with your QBD 2020.

I currently use the newest version QB 2022.  After 6+ hours on the phone with QB help, I finally hired someone outside QB to solve the issue.  It was a display issue and the credit card info was showing up off screen.  The help desk never looked at display.  I will be looking into other credit card processing companies with better support.

You can have another option like this one

We have already switched away from Quickbooks. The payment services are not made for actual businesses, just for playtime. I appreciate your comment.

I see no reason to upgrade to any future versions as long as posters are stating that this problem still exist in those future versions too. I am curious as to the online quickbooks, does it too suffer from this same issue? What is different about that version that will prevent the problems from occurring there?

Hi there, @foxtrot30711.

Allow me to provide information on the difference between QuickBooks Desktop (QBDT) and QuickBooks Online (QBO).

Before anything else, please know that all the troubleshooting steps shared by my colleagues above apply to all versions of QBDT. Thus, the issue may persist even you upgrade to a newer version.

On the other hand, QBO is a cloud-based accounting product and significantly easier to learn and use than QBDT. Also, since the software is cloud-based, you can work and manage your business anywhere you go if you have an internet connection.

In addition, QBO depends on the performance of your browser and internet connection. The software may freeze or get unusual behavior if your connection is unstable or your browser has data issues.

If you're interested in subscribing to QBO, you can check this link and choose a plan that works for your business.

Please know you can continue to reach me here with any additional questions. I'm still open to your replies, @foxtrot30711.

I know this thread was last posted to a month ago - but we have consistently had exactly the same issue over older versions of quickbooks desktop too. I doubt anyone that processes multiple credit cards each day does not encounter lockups.

I came on here today to see if there have been any recent solutions.

The problem is external processors do not seamlessly integrate with QBD we have tried a few and always came back, even if the QB payment network is more expensive.

I am going to try all the processing on the server instead of remote PC's and see if this makes a difference.

If anyone is using an external processor and they find it pretty seamless, please post suggestions and I will look at them.

Thanks

Bob

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@bobbob12349 wrote:

The problem is external processors do not seamlessly integrate with QBD we have tried a few and always came back, even if the QB payment network is more expensive.

If anyone is using an external processor and they find it pretty seamless, please post suggestions and I will look at them.

@bobbob12349 

Which one did you explore? We may recommend another one if it is not yet on your list.