My computer lost power when I had my company file open, now when I open my company file, it asks for my password then says QB lost connection to the company file. It's a local file. I downloaded the toolhub and file doctor will not launch. Please help.
I can open the sample company just fine. I lost power when my file was open now I get the attached error. I downloaded the toolhub but file doctor will not run, not happens when clicked except a status bar which disappears.
Hi @northnet , make sure you got the internet connection, clear cache and browsing history, then try to open QBD. I suggest you to use verify and rebuild utilities if no work. Here is how to verify data:
ChooseWindowthenClose All.
Verify Data. ChooseFilethenUtilities. SelectVerify Data
And for rebuild data:
ChooseFile,UtilitiesthenRebuild Data.
Please see this article for more details. Comment back. Cheers.
Next step for troubleshoot, install the trial license on another machine and copy the QBW file. Try opening the company file or running the Tool Hub. If the same error persists, your file is damaged. Call and ask Support to fix it. Otherwise, consider purchasing a 3rd party file repair service.
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