We have a 3-user license and I am the administrator. One of the users had their computer replaced. I downloaded QB 2021 on to his new computer. When he tries to go in, he gets the message that an update is waiting and that he doesn't have permission to do the update.
1. He has all the permissions but I don't see where update authorization is.
2. I have checked everywhere to find the answer to this but the posts I have seen don't seem to relate specifically to getting past the update message.
3. Should I uninstall and reinstall the program?
I'll make sure you'll be able to update your QuickBooks Desktop (QBDT) from your user's new computer, @booksworm.
You'll want to log in to your user QBDT as the admin and in a single-user mode. This way, you'll be able to update the system on their new computer. Simply go to the File menu and select Switch to Single-user Mode. Then, update your QBDT.
When everything is all set, you might want to check out this article for your future reference. This can help you seamlessly set up user roles in QBDT: Create and manage users and roles in QuickBooks Desktop Enterprise.
I'll be around if you need more help managing your QBDT and users. It's always my pleasure to assist you. Have a great week!
Hi there, @booksworm.
I'm happy to hear that you're able to resolve the issue by uninstalling and reinstalling the program.
Feel free to come back if you have further concerns. We're always here ready to help.
The uninstall and reinstall worked for about a week and then got the same notice.
The user is now locked out. On his computer it says "An update is available" and then a button that says "Close Quickbooks"
My question is how do I even get him logged in to use Quickbooks to do the update?
He has all of the permissions.
All help is appreciated!
Hey there, @booksworm.
Thanks for taking the time to follow up with us.
So I can investigate the message your employee is receiving, would you mind sharing a screenshot of it? When you're completing a release update as your employee is attempting, you don't have to be signed in to the company file. Therefore, this should not be a user permission issue. However, by the sounds of the message, it seems as if it might be referring to something else.
While I await your response, let's go ahead and have your employee update without being signed in to the company file. You can refer to the steps my colleague provided above to run the update.
You can see additional details about updating in Update QuickBooks Desktop.
I'll be sure to keep an eye out for your reply and look forward to chatting with you soon. Take care!