QB freezing when editing a transaction that is also being reconciled by another user
I was editing a line of journal entry that included a different line that my book keeper had checked in the process of completing a bank reconciliation, and then both of our QB froze. Mine is totally unresponsive, and her reconciliation screen froze with the error, "unable to reconcile this account because one or more of the transactions in this account are being edited by admin..." I am the admin.
unsure if I should try and let this resolve on its own, or I need to force quit it, or if force quitting will make it worse. We're both using QB desktop (windows) with our company file hosted on our internal server.
Here are some of the possible reasons yours and your bookkeeper's QuickBooks Desktop (QBDT) froze:
Your company name is too long.
Damaged or missing QBWUSER.INI file
Corruption on your hard drive
Damaged program files or QuickBooks Desktop installation.
Damaged Windows operating system
When users are managing or editing a transaction at the same time in QBDT, there's a possibility that the program will freeze. However, there isn't a need to worry because you can close the program so we can proceed in performing the suggested resolution. This is to prevent any further data damage.
You can start by running the Quick Fix my Program feature from the QuickBooks Tool Hub. This will help fix common program errors in QBDT. In case you haven't already downloaded and installed the tool on your computer, here's how:
Please let me know how it goes by dropping a comment below. For other concerns or follow-up inquiries about reconciliations, managing transactions, and monitoring the growth of your business using QBDT, I'm just around to help. Take care always.