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G
GZtampa
March 3, 2020
Question

"QB HELP" stopped working. How to reactivate?

  • March 3, 2020
  • 7 replies
  • 19 views

When clicking on HELP, the new window box stays empty with no interaction. I wont work with any of my company files.

7 replies

MarsStephanieL
MarsStephanieL
Level 6
March 3, 2020

Hi there, GZtampa.

 

This can be experienced when there are missing details or damaged files in the program. Let me show you the possible reasons that results to a frozen program.

 

  • Your program files or QuickBooks Desktop installation may be damaged
  • Your company name may be too long
  • You may have a damaged or missing QBWUSER.INI file
  • You may have corruption on your hard drive
  • You may have a damaged Windows operating system

 

Here's the list of solutions to fix frozen program:

 

  1. Run Quick Fix my Program from the QuickBooks Tool Hub. 
  2. Run the QuickBooks Install Diagnostic tool from the Tool Hub
  3. Rename the QBWUSER.ini file.
  4. Run the Clean Install Tool
  5. Create a new Windows Admin User.

 

To know the steps in each solutions, you can check out this article: What to do if you can't open QuickBooks Desktop.

 

Loop me in if you need further assistance. I'm here to back you up. Take care.

G
GZtampaAuthor
March 5, 2020

QB Support says they are working on the FIX and I am not the only one with this problem. To be continued....?

G
GZtampaAuthor
March 5, 2020

QB Support says they are working on the FIX and that I am not the only one with this problem.  Nothing at this time will fix the frozen "QB Desktop Help" from working. To be continued....?

R
RaymondJayOQuickBooks Team
QuickBooks Team
March 5, 2020

I've got the details you need about viewing the In Product Help window on all of your company files, @GZtampa. 

 

I appreciate you for contacting our support team. Please take note that you'll receive email updates about the investigation's status and its fix. 

 

In the meantime, you can perform the steps below so you can complete your tasks in the program. I'll guide you how. 

  1. Close Quickbooks Desktop (QBDT).  
  2. Delete QBW.ini under C drive, program data folder, Intuit folder, and Quickbooks version you have.
  3. Reset Internet Explorer Settings including Personal Settings.
  4. Restart your computer.
  5. Open QBDT.
  6. Press F1 to see the new OIHS.

 

The screenshot below shows you the third step. 

 

Once done, go back to the Help menu. Then, select QuickBooks Desktop Help. This lets you get answers to your product questions. 

 

Additionally, I'd suggest visiting this website: QBDT Hub. This link provides you with articles on how to efficiently manage your inventory, income, expenses, banking, and your QBDT account. 

 

If you have other concerns, please click the Reply button below. This way, I can offer assistance and provide an appropriate resolution to resolve them. 

 

You can post anytime if you need more guidance. Have a great rest of your day, @GZtampa. 

J
Jenir
May 20, 2020

I am working in QBES20 and none of the help features will work, not the quick help links within the menus.  Is this a glitch in 20 version or how do I fix this?

 

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