QB On-line log in - Message that my account is disabled

Good afternoon to you as well, JaniceMorrow.

Changing your password is one of the solutions to resolve the "Account has been disabled" message. This might have something to do with a corrupted profile data. I have a couple of solutions that we can try to resolve this. 

We can let the master administrator delete and recreate your user profile again. You can provide these steps to them: 

1. Go to the Gear icon, then select Manage users.
2. Look for the user profile, then click the down arrow under the Action column.
3. Select Delete. 

Then, let them recreate your user profile then send the invite. All you have to do is accept the invitation email, then log in with your account. 

If it still says disabled, we can check to see if this is caused by a corrupted browser cache data. One way to do this is to use a private or incognito window. This doesn't use the existing cache data, which is a good way to check for issues. Here are the shortcut keys:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Internet Explorer: Ctrl + Shift + P
• Safari: Command + Shift + N

Then, log in to https://qbo.intuit.com/. If you didn't encounter the "account disabled" message, go back to the regular browser and clear its cache. Alternatively, you can use other supported browsers as well. 

If it doesn't work, I would recommend contacting our support. They have the tools to check what's causing the error message and fix it. 

You can provide these steps to the Master Administrator: 

1. Click the Help icon (beside the magnifying glass). 
2. Hit the Contact Us button.
3. They can enter "My company admin keeps getting "Account has been disabled" error message" or similar. 
4. Proceed with Let's talk.
5. Choose how you want to connect with us. 

You can also do it on the I forgot my user ID or Password link: 

1. Go to the login screen (https://qbo.intuit.com/)
2. Click the I forgot my user ID or Password link. 
3. Proceed with the Try something else link.
4. Hit the message us for support link.
5. A new window will appear. Enter the necessary details, then proceed with Submit. 

When you're able to log in again, you can visit our Help Articles page if you need help with other tasks. You can click here to go there. Make sure to select QuickBooks Online as the topic, then browse for a number of subtopics for your tasks. You can click each one to open the list of articles. 

I hope your team is having a wonderful day. You can always visit the Community Portal if you have other questions.

Hey, I am the master admin for on company's QBO account and encountered the same issue where once I logged in, it displays the message below: - 

"Your administrator has not granted you access to
QuickBooks Online Plus.

Please contact your system administrator with any questions."

I have checked with at least 3 other users and have also encountered the same issue. 

We have tried to clear our cache and cookies, as well as using different browsers to log in. All of which was unfruitful. 

Please advise what we should do. 

Thank you.

The issue is already reported, Eryn L. Our engineers are investigating the cause of the error.

While we're waiting for a fix, I suggest reaching out to our customer care support. We're taking notes of the affected users. You can follow jamespaul's steps on how you can get in touch. 

Once it's fixed, you can log in without any issues. 

We're available 24/7 if you have other concerns. Feel free to post anytime in the Community. Keep safe!

I'm having the same issue now and since I can't login to the account, I don't know how to contact support at all. All I see are a bunch of articles like this one that aren't much help. How do I contact support directly please?

Thanks for joining this thread, Turgay Birand.

This isn’t the kind of impression I want you to have when using the product. I’m here to guide you on how to contact our support team even if you’re unable to log in to your account.

As mentioned by my colleague, this issue is already reported to our engineers. Rest assured, they’re diligently working to get this resolve as soon as possible.

In the meantime, we’ll have to add your company to the notification list. This is to ensure you’ll receive email updates about the investigation. Here’s how:

1. In your browser, enter this link: Test drive. 
2. This will display a sample company file.
3. From there, choose the Help menu in the upper right hand to open the Search window.
4. Scroll down to click the Contact us link.
5. Enter the issue/topic in the field box and press Continue.
6. From the list of options, select Send a message to chat with one of our agents or Get a callback.
7. Provide this information to expedite the process: INV-51953.

Let me also share this guide for future reference. It contains solutions if you’re having trouble logging in to QuickBooks: Get help if you can't sign in to your account.

I appreciate your patience while this is being worked on. Please know I’ll be right here if you need help with QuickBooks. Click the Reply button and I’ll jump right back to assist further.