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Level 1

QB Online Accountant App

My wife is starting a new business and signed for the QBSE free trial to see how we like it.  I'll be doing her accounting and we were able to assign me access. However, in the Android app on my phone, whenever I click her business it gets stuck on "Loading Company Data" and nothing happens.


As an online accountant, is there a way to get to her company to enter information through the app or do I just have to go through a computer?



3 Comments 3
QuickBooks Team

QB Online Accountant App

Hello, @Rob93.


Let me give you some insights about QuickBooks Self-Employed and QB App.


In QuickBooks Self-Employed, you can do your taxes simply and easily as it is designed for freelancer or solopreneur. The most useful element of QBSE is the ability to keep track of all your transactions. 


You can either use the website or the app to go through your transactions. However, you can't a


If you can’t access your company file in QuickBooks Mobile App, below are some troubleshooting steps that will help you log in to your company:


  • Change the data connection on your device. If connected to Wifi, turn it off and use cellular data. ...
  • Close and restart the app.
  • Clear app data. ...
  • Power down and restart your device.
  • Uninstall and reinstall the app.


Please see this article if you’re using iOS. Troubleshooting Guide for QuickBooks Online App.     

I’m adding here an article as your future reference where you can look for some information or procedures while using QuickBooks Online. Help article.


If you gave any other questions, don’t hesitate to leave a comment below. I am always here to help. Keep safe.

Fiat Lux - ASIA
Level 15

QB Online Accountant App


If you have to open a new QBSE account, make sure to click the Buy button to get the discounted price for up to 3 months. If you purchase from the trial account, you have to pay the regular rate.





Level 1

QB Online Accountant App

Thanks for the info!

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