Thanks for bringing this with us, @HEA4 @userjohnb.
Currently, we've received an open investigation into this issue. We have already submitted a ticket about this issue and our engineers are all hands on deck to sort everything out.
In the meantime, I'd recommend getting in touch with our Customer Support Team so you'll be added to the list of affected users. Through this, you'll be notified once there is an update or progress of the investigation via email. To expedite the process, provide this number INV-55552.
Here's how:
- Go to the Help menu.
- Click Talk to a human.
- Type your concern.
- Click I still need a human.
- Select Contact Us.
- Choose either Messaging or Callback.
To ensure that you'll be assisted on time, check out our support hours.
Also, I encourage checking our Help articles page to learn some tips and tricks in managing your QBO account. From there, you can read great articles that can guide you through the steps by steps process.
Don't hesitate to drop a comment below if you have other questions. I'm always here to help.
