QB online is not responding normally in the browser. I have used Safari, Firefox, and Chrome all with the same result. When I click a selection nothing happens.

Hi Alexander.

Thank you for sharing your feedback about using QuickBooks through a supported browser. I'm here to share with you the troubleshooting steps to isolate the issue.

To get started, I recommend opening QuickBooks using a private window. In most cases, an unexpected result like this can be caused by too much cache stocked on the regular browser you're using. To save you time, use either of these keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

If it works fine, I suggest going back to your original browser/s and clear the cache to start fresh.

Just in case you're getting the same experience, you may connect with our Support Team. This way, a live representative can check and investigate this further. To contact support:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select either tab to get started:
   • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
   • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
     • Start a chat with a support expert.
     • Get a callback from the next available expert.

On the other hand, you can open the topics from our help articles for more hints and resources while working with QuickBooks in the future. 

I'm looking forward to hearing from you again. If you have any other QuickBooks questions, please feel free to add a comment below. Have a great weekend!

I am experiencing a similar, if not the same, issue. The browser seems to freeze. Eventually, I get a message from the browser that reads "The page is not responding". 

Opening in a private browsing session worked. I tried deleting the cache and trying again. That still didn't work.

I spoke with an agent who asked me to uninstall and reinstall my browsers. After painstakingly deleting and reinstalling my browsers, the problem persists. 

In essence, I'm paying Intuit to waste my time on chat (spoke with a total of 5 agents today across a 2 hour span) and to be a quality analyst. I'd rather not pay to do a companies quality assurance for them. 

Please advise as to the best approach to resolve the issue ASAP. Or, I will need to see if I have better luck with Xero, Bamboo or Freshbooks. 

This is not the kind of experience we want you to have, @TKaw.

First, try to check if you can log in successfully using other supported browsers  (Mozilla Firefox, Microsoft Edge, Safari 11 or newer). You can use any of those browsers in the meantime. 

See this article for more information about your computer and browser requirement you need for the best QuickBooks experience: Switch from QuickBooks Self-Employed to QuickBooks Online.

Since you're still having an error after uninstalling and reinstalling your browser, I suggest reaching back to our Customer Support to further investigate the error you're having in a secure environment and resolve it.

You can reach our Customer Support for QuickBooks Online (QBO) by going to the Help icon at the top right of the account. Follow the steps below: 

1. Go to the Help icon to connect to a live support agent. 
2. Provide us with some information about your concern.
3. Select the Contact Us button and provide some details about this concern, then on the Let's talk button. 
4. You'll now be provided options on how to connect to our Customer Support.

Here's the contact the QuickBooks Online Customer Support team article for more information. 

Let me know if there's anything that I can help with logging into your account. Take care and have a great rest of the day!

Thank you for the reply. Unfortunately, I had to alter my original message in the forum a number of times to get the site to take it. I kept getting an HTML error, then a message stating I was "Flooding" the community. That added a nice little haha on top of all of the currently useless application and frustration with support. 

My orginal message explained that I have already tried in Safari, Chrome and Edge. The result is the same across the board. It's similar to the original posters issue. I spent over 2 hours dealing with Support. Eventually, I spoke with someone who added my issue to an ongoing investigation. So, I think I'll wait before subjecting myself to any more.