Hey Greenmtnit,

Thanks for reaching back out to us. I reviewed the investigation  (INV-0670) to see if there is any update. The status of this case is saying that the Product Investigations Team is currently still researching and working on this issue. However, I assure you once this has been resolved, you will be notified through email communications of any updates. In the meantime, I recommend using the workaround provided in the article about Troubleshooting PDF and Print Problems until there is a permanent solution.

Please let me know if you have any questions by commenting below. I will be delighted to assist! Take care and be safe.

The PDF printing issue has been ongoing. The repair tool has never worked for us.  We've always had to reinstall the XPS Printer.  I say always because this never seems to remain "repaired". Now, I have it working for Desktop 2019, but 2021 does NOT work. Please help me understand why two different versions of QB on the same hard drive behave SO differently. I have wasted far too much time running repair tools, uninstalling and re-installing the XPS printer.  Where do I look to make 2021 work like 2019?

I appreciate the troubleshooting you've performed, sdhernandez01.

To better addressed your concern, I would recommend reaching out to our Technical Support team. They can take a look into your account and troubleshoot the issue for you.

Here's how:

1. Select the Help menu.
2. Choose QuickBooks Desktop Help (F1).
3. Click Contact Us.

Feel free to leave a comment below if you have any other questions. The Community is here to help. 

[SOLVED] Problems with XPS Writer / Quickbooks Save to PDF After Updates This Week - Windows 10 - Sp...

[SOLVED] Problems with XPS Writer / Quickbooks Save to PDF After Updates This Week - Windows 10 - Sp...

https://community.spiceworks.com/topic/2268759-problems-with-xps-writer-quickbooks-save-to-pdf-after...

Will be trying this on a customers machine today.

Is there a reasonable explanation for a simple functionality such as printing being so fraught with issues? Literally 50% of the QB blogs and guides are about printing and the official QB response is to use the troubleshooter which is impossibly more useless than Microsoft troubleshooters. No impressed and worse, I have invoices to send out and this software is quite literally preventing this basic functionality. Now I have to use excel. woo hoo...

Hi there, Anthonyws64.

I appreciate you for sharing your thoughts about the troubleshooting guides in QuickBooks.

The steps shared in this whole thread help resolve issues with printing. However, if you've already tried all these steps (links and instructions attached below), yet are unsuccessful, I suggest contacting our QuickBooks Support. This case requires a thorough investigation which will be conducted by our team in a secure environment.

Here's how to reach us:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Give a brief description of your issue, then select Let's talk, and then choose a way to connect. Phone support may be limited due to volume.

 To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.

You can visit our QuickBooks Help Articles page for more insight s about managing your business in your software.

Thank you so much for your patience and understanding. I'm always here if you need my help while printing. Have a good day.

spend 1/5 hrs with the "claimed" tech support from QB. The poor soul did try here best but the info at her disposal and also published in the Q&A were not working.

I solved the issue by replacing all together the XPS drivers. I use Window 10 Pro.

Follow the instructions (on You-tube) of this "geek" and ... it did work perfectly for me (5 minutes)

https://thegeekpage.com/wp-content/uploads/2019/07/Microsoft-XPS-Document-Writer.zip

Luigi G.

Hello, What directory on the other server did you find this folder/files?

Thanks!

Thanks for looping in this thread, @jmyette.

It would be my pleasure to help you with any tasks related to printing. With this, I'd like to know what files you're looking for so I can help you find them.

Know that any additional information is appreciated. I'll be on the lookout for your response. Take care.