QB unresponsive, ending process doesn't work, need to power off system

We understand the challenges you're having, rkane17.

Let me help you get this sorted out to keep your QuickBooks running and so you can get back to your business. 

To fix this, let's try the QuickBooks Refresher Tool. This tool ends QuickBooks processes running in the background and also works as a mini repair of the program. Let me show you how:

1. Close all QuickBooks Desktop versions.
2. Download the Refresher Tool.
3. Save the file on your desktop.
4. Run the QBRefresher tool.
5. Re-open QuickBooks Desktop.

If the issue persists, please proceed to uninstalling and reinstalling the program. Check this article for more information: Solutions for when QuickBooks stops working.

On the other hand, you can open the topics from our help articles for more hints and resources while working with QuickBooks in the future. 

Keep me posted if you still need help accessing your QBDT. I'm always here to help. Take care!

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@rkane17 wrote:

Mostly have to power system off and back on.  

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@rkane17 

Hit Ctrl+Alt+Del and run the Task Manager. Check your CPU and Memory status. Do you run a reliable and an updated endpoint security app?

Ending process doesn't work - system is unresponsive - so you can't get to Task Manager.  Yes, security is reliable and updated daily and has been on this system for years with no problems.

The link to the refresher doesn't work for me.

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@rkane17 wrote:

so you can't get to Task Manager.  

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@rkane17 

If you are unbale to run the Task Manager, the problem is on your Windows.