QB will not accept password

Thanks for sharing the details you’ve done on your end, @krwessel.

There’s a possibility that your retained person entered the password incorrectly. Thus, she received a prompt message that passwords are case sensitive.

You’ll want to ensure that your network and password are set up and entered correctly. This way, she'll be able to log in to your QuickBooks Desktop (QBDT) software via Remote Desktop Connection (RDP). 

In case you’re using a 3rd party app, ensure the connection is set up correctly for each device to avoid any errors.

Need some pointers in managing your QBDT software? Feel free to check our QuickBooks Support page for guidance. Here, you can browse our articles that can guide you in your future tasks.

You can always post a reply in this thread if you have other follow questions about accessing your QBDT software remotely. 

Thanks for your suggestions.  I believe she entered the password correctly.  I tried entering her password personally two or three times via a Team Viewer session and got the same error message.

Hello, @krwessel.

I appreciate you for sharing the results while trying to access QuickBooks through a remote desktop connection. Here are the possible reasons why you're authorized user was prompt with an error:

• The accountant or user logging into the company file is using Remote Access and did not log out from a previous session.
• The user is already logged into the company file from a different workstation.
• An electrical problem caused an issue in the network.

Let's perform the following troubleshooting steps to resolve this logged in issue:

1. Run Quick Fix my Program from the QuickBooks Tools Hub.
2. Restart the server that stores and hosts the company data file.
3. Log in as a different user.
4. Restore your latest backup.
5. Delete and re-create the user access.

Lastly, I'd recommend contacting your IT person to guide you with checking the remote access connection set up.

As always, free feel to add a post/comment below if you have any other questions about accessing QuickBooks on a remote desktop. I'm always here to help.​​​​​​​

I am the IT person and I have asked myself to respond with more information.

When my new employee could not get her password to work I was watching her remotely on Team Viewer.  After a couple of tries, I entered the password from my computer, via Team Viewer, with the same result.  I then closed RDP and opened a different RDP session from a different computer.  I opened QB, entered my new employee's password and it worked.  I then Xed out of RDP, without closing QB.  She the opened RDP with QB already open with her login credentials and was able to enter data.  This approach works consistently but it is a waste of my time.