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Community Contributor *

QBO Accountant & Client's Apps

I have several clients with connected QBO Apps that they subscribed to directly. I can see what app(s) they have from the Apps tab of my client list, but when I'm in a client there is no access to those apps. Is there a way to change that so that I can access a client's app from inside QBO (i.e. Run by ADP) or do I need to access that app's data outside of QBO (for instance with my ADP Accountant's Connect)?

4 Comments
Established Community Backer ***

Re: QBO Accountant & Client's Apps

Only the Master Admin can control the connected QBO Apps.

And only the user who installed the Apps in QBO can uninstall them.

Community Contributor *

Re: QBO Accountant & Client's Apps

Thank you for the reply. As the attached accountant user I'm just trying to find out if I am allowed to access or can be granted access to the app...

Community Contributor *

Re: QBO Accountant & Client's Apps

Thank you for the reply. As the client's Accountant User on the data, I'm just trying to determine if I as the Accountant have access to or can be granted access to a client's Apps. I have not be able to find a way to do so...

QuickBooks Team

Re: QBO Accountant & Client's Apps

Thanks for getting back to the QuickBooks Community, @rfinercpa.

 

Allow me to step in and help provide some additional information about the user access in QuickBooks Online application.

 

It depends on the Master or Company admin of the company file on how they set up access to a user. You can ask their permission to grant you with all access rights so you'll be able to navigate your client's app.

 

For additional reference, you can check this article to learn more about the user access: Understanding user types and permissions

 

Feel free to leave a comment below if you have additional questions about the user access. I'll be around to help you out.