QBO Advanced Search is not working

Let's figure out the cause of the advanced search feature issue and fix it to keep you going with your task, Ivan.

One possible reason is that you have accumulated too much historical data from your browser. It causes discrepancies that affect the view and performance of your QuickBooks. It might be why it's not working on your end. 

To verify, you can open your QuickBooks Online account on an incognito window to help us determine if this is a browser-related issue. Feel free to use either of these keyboard shortcuts: 

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Shift + Ctrl + P
• Microsoft Edge: Ctrl + Shift + N

Then, try to search for transactions again, but you can add filters this time. If it works, you can return to your original browser and clear its cache to start fresh. You can also use another supported, up-to-date browser to narrow down the results.

 If you need to find transactions in a register, see this handy article: Find, review, and edit transactions in account registers in QuickBooks Online.

Click the Reply button if you need more help finding your transactions. I'll get back here as soon as possible to help you again. Thanks for dropping by, and take care always.

I have the same problem while trying to search for transactions. It doesn't work these days. Another functions still running well

This isn't the experience we want you to have, @AN34.

Have you tried performing the troubleshooting steps I've provided above? If you're done, but the advanced search feature still isn't working, I recommend contacting our QuickBooks Online Support Team. They can investigate this issue further to find a possible root cause and find a resolution. They can also create a case ticket for this if needed.

Here's how you can reach out to them:

1. Go to Help (?).
2. From the Search tab, click Contact Us.
3. Please enter your question and select Continue.
4. Review and Select from the following: Ask the community, Have us call you, or Chat with us.

For future reference, I'll add this helpful article to help you find transactions in your account registers so you can review and modify them: Find, review, and edit transactions in account registers in QuickBooks Online.

Let me know how else I can help you with QuickBooks-related concerns by commenting below. I'm more than willing to help. Keep safe.

I have the same issue. I have already followed the instructions to clear cache and cookies. I have tried with different browsers. Still not working.

I am having the same issue on multiple computers.  Advanced search is not working

Hi, @glorietta.

I appreciate you following the troubleshooting steps provided by my colleague. However, it seems that the advanced search feature is still not functioning as expected. I suggest reaching out to our QuickBooks Online Support Team for further assistance. They have the expertise to investigate this issue in more detail, identify any underlying causes, and work towards finding a resolution.

Here's how:

1. Click Help (?).
2. Then Click Contact Us at the bottom part.
3. Fill in your concern inside the box. Then hit continue.
4. Select from the following: Have us call you, or Chat with us.

I'd like to add this future article if you have plans on importing multiple invoices in one go: Import multiple invoices at once in QuickBooks Online.

Please keep in mind that our forum page and this thread are both open for any additional questions or concerns. Take care always!

I had a call from a Quickbook expertise but he doesn't even get my words. He doesn't understand what is "search" box in QBO. Could you QBO team pls solve this issue asap?

Thank you for updating us back here, AN34. The search box indeed helps us look for the tools and transactions easily.

Let me guide you on how you can utilize the feature in QuickBooks Online again.

Recently, there's an investigation related to the advanced search feature not functioning that was already closed. You can use the feature through a private window to avoid discrepancies related to your browser's cache. Please refer to these keyboard shortcuts for applicable browsers:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Shift + Ctrl + P
• Microsoft Edge: Ctrl + Shift + N

Once it works, you can proceed to your regular browser and start clearing its cache to avoid any unexpected behavior.

I understand that you have contacted our support already. However, If the problem persists, I suggest contacting our QuickBooks Online Support Team again. They can securely access your account further and re-investigate the situation.

In the future, you can scan this material as a guide in running different financial reports to have a snapshot of your business: Run reports in QuickBooks Online.

You can keep us updated here in the Community for further assistance when using the search box or navigating QBO. We're always around to help.

Today, the Advanced Search Function can be used as usual. I don't know why.

Before posting this issue, I tried clearing the cache and history, changing browsers, opening in an incognito window, and even restarting the computer, but nothing worked.

Why Why Why would you change this?  It's bad enough I have to keep clicking "switch to classic view", now I can't easily find my transactions that I JUST worked on.  The search bar stinks.  The magnifying glass that was tucked between the "my experts" and "help" is gone.  No one at QB's knows what I'm talking about.

Why keep raising your prices and changing to a less adequate product!!!!!!

I hear you, @balancedbookkeepingri.

Let's work together to sort this issue with the magnifying glass you're looking for in QuickBooks Online.

Beforehand, I'd like to ask for some details to help me get on the same page. Is this the magnifying glass you mean that is tucked between the My Experts and Help menu?

If so, please know that we're constantly improving to enhance our customer's experience with program features while using QuickBooks. The features might have changed, but it still works the same.

You can still send this suggestion to our Product Developers so they might consider this in future enhancements. Here's how:

1. Click the Gear icon and choose Feedback.
2. Enter your feedback Suggestion.
3. Press Next.

Furthermore, you can track the progress of your feature request in our Feedback forum.

Also, this guide can help you to find transactions in your account registers if you want to modify them:  Find, review, and edit transactions in account registers in QuickBooks Online.

Please let me know if you still need help with any QuickBooks Online-related tasks, such as the navigation. I'll do everything I can to help here in the Community.