Hi there, Tommy Everett.
I'll share information about accessing a QuickBooks Online account on a Surface.
When you use the surface on your Microfost Surface Pro 8, it's advisable to use the Microsoft Edge browser. It's the possible reason why the surface touchscreen keyboard doesn't display is that you are not using the Microsoft Edge browser.
To verify, you can log in to your QuickBooks Online account using a Microsoft Edge browser.
If you get the same result, I recommend contacting our QuickBooks Support Team. This way, they can further check on this matter and provide in-depth troubleshooting steps to get this resolved.
Come back to this post and let me know how it goes, Tommy Everett. I want to make sure you're taken care of.
As always, you can visit our QuickBooks Community help website if you need tips and related articles in the future.
Wishing you all the best!
