QBO App became completely unusable today...

Hey there, @Service. 

Thanks for coming here with your concerns about the issue with your QuickBooks Online Mobile App. 

To clarify, have you tried doing the steps you performed in the app but in the web browser that's on your device? If not, let's try to see if that's a workaround for you. 

In the meantime, make sure that the app and your device is up-to-date so that it can work properly. 

I'll be here waiting for your response! 

I and several others have the same issue. Mine started 10 days ago. All we get from support is the boilerplate bot solutions. Something indeed changed that they either refuse to acknowledge, or just don't care.

I also have a thread involving this problem.

I acknowledge the efforts you've put in to resolve the issue of sales tax, @wjurls. Let me make it up to you by ensuring that we investigate this matter further.

As the problem persists, I would suggest reaching out to our Customer Support Team. They have the necessary tools to investigate the attachment link and provide you with other troubleshooting steps to get this resolve. To reach them, follow the steps below:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Choose either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

Furthermore, know that it's possible to personalize your invoice in your QBO app. You can read its thorough steps in this article: Customize invoices on QuickBooks mobile app. 

Should you have any additional concerns or questions with your invoices on mobile, please do not hesitate to leave a comment below. I will be happy to help. 

Using the pc version on my mobile device is a workaround that have tried, but the pc version is not optimized for a mobile device and there are problems with doing so that too numerous to mention. 

Hi DebSheenDd:

I just want to clarify a few things for you:

1. The problem is with the app, specifically with Sales Receipts.

2. The problem is not with Invoices on the app. 

3. The problem is not with the pc experience.

4. The latest version of the app is on my phone because it was just downloaded. 

5. Calling Intuit phone support isn't helpful because they say they don't support the app.

6. Sales receipts now require a tax rate for each item added. This is absurd and has no purpose. 

7. The app deleted all my tax rates for sales receipts, but they still exist for invoices. 

8. I can't add a tax rate to an item even if I wanted to, because there are none stored. 

9. The workaround is to use invoices on the app, but invoices are time consuming. 

10. Some of your users have the new sales receipt format, others don't. 

I can see how this issue is upsetting you, and I'm here to provide the best solution about this, Service.

Intuit provides flexibility with work hours and support to give you the best experience. Aside from that, we assist customers who have issues with QuickBooks Online (QBO) applications. Since you weren't properly assisted previously, I suggest reaching out to our support team again so they can take a look at this and investigate further. They have the proper tools to pull up your account securely. To do so, follow the steps below:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select either tab to get started:
   • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
   • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
     • Start a chat with a support expert.
     • Get a callback from the next available expert.

You can also check out this article and see the comparison features when using mobile app features: Compare Mobile App Features.

Reply to a comment below if you need further assistance with the QBO application. Remember, the Community is always here to help you anytime.

I just got off a long chat with your 1st level customer service department and the rep told me toward the end, after I clearly state the problem, that the didn't support the app and no escalation of the problem was available. The rep said that I had to access QBO on Chrome on my mobile device. 

Not that it really matters, but the app really is one of the few distinctives that Intuit has to offer many users, and when it doesn't work, there are increasing reasons to investigate alternatives to QBO. 

Read my post below from today. I took one for the team today and spent an hour chatting online about the problem, only for the rep to reiterate that they don't support the app.