First, let me say that QuickBooks has absolutely horrendous customer service. For one of the top-used software platforms, this is appalling!
We teach Quickbooks Online for Accountants using the curriculum with the same name published through Cengage. Last fall, we were able to easily help students sign up for a free QBO account to complete their coursework. We are just starting our new students and now are unable to do the same. Between myself, students and parents, we have spent well over 40 hours, collectively, trying to solve what appears to be an unsolvable problem.
The website: https://www.intuit.com/ca/partners/education-program/registration/student-quickbooks-online/, which we have always used to register students, only lists Canadian schools now. Clicking on the top right drop-down menu to select United States directs us to https://www.intuit.com/partners/education-program/, which is zero help.
I already have my institution email tied to QBO for Accountants, and when I try to use it to set up the new Educator Portal, I am obviously unable to because it is already in use. The only "semi-helpful" information I can find is that I need to first set up Educator Portal, then send invitations to each of my students, rather than the students registering independently as was done in the past.
1- All Intuit/QuickBooks chat supports regretfully inform me that they don't offer support for the educator accounts and point me in the direction of this website: https://www.intuit.com/partners/education-program/support/#student
2- Support for Education does not provide a phone number or chat support in any way. (However, I was able to contact the Canadian helpline for Educators, was given a number that supposedly took me to the U.S. support for educators, but was simply QuickBooks Online support who told me they were unable to help with the educator/student information.
3- We have been prompted to send an email to support that goes unanswered
4- Any and all websites with HELPFUL information is Canadian-based, and does not have the resources needed for U.S. customers.
This post is my last-ditch effort to try and generate some kind of help from Intuit QuickBooks.
Hello there, @angelah2022. I can share some important information about QuickBooks Support.
You can find answers and information for both QuickBooks Online and QuickBooks Desktop in the form of articles, tutorials, videos, and more by clicking this link: https://www.intuit.com/partners/education-program/support/# student
Scroll down a bit, then hit the Get support button or Education Program questions box if you still need additional assistance.
See the screenshot below for your reference:
In QuickBooks, we're unable to disclose important information such as a phone number. However, you can go to this page.
See this photo for your guide:
You can also use this link to submit us your questions directly in the Community. Simply select the option to Ask the Community.
If necessary, use an incognito or private browser to to help your browser work seamlessly.
Hit Reply button if you need further assistance. I make sure everything is clear for you.
Your QuickBooks Online support has told us numerous times now that they do not support Educator Portal. The information you gave me did not directly me to support for Educator Portal.
The link and steps you provided directed me to QuickBooks Online support, who I have contacted numerous times, and each time as told me that they do not offer support for Educator Portal.
The link you provided does not include support for Educator Portal.
I hear your sentiments, @angelah2022. We'd like to take a closer look at your issue so we can provide a timely resolution.
Please expect a private message from one of our admins to discuss this concern with you further. You'll want to check your Community inbox from time to time.
If there's anything else I can help you with, let me know, and I'll help you take care of it.
I am having the same issue you have been having. Did anyone ever get in touch with you to assist you? If so, anything you can tell me that will help me with this is greatly appreciated. Thank you!
Good morning wlindenberger!
No, I never did get a private message to discuss this issue. I ended up flailing through the educator portal set-up, and used 2 of my 5 "sample" accounts to allow students to log in as me and do their coursework.
From the educator portal, I was able to successfully invite a student to participate in a class; however, when they accessed QBO from that account, it looked entirely different than what we have been using in the past. Almost like it was a bare-bones, dumbed-down version of QBO. For example, the student was unable to add a new asset account for a large item in addition to defining the opening balance and choosing to track depreciation.
I am still trying to work my way through this. I think the intent was great, but the execution leaves a lot to be desired. I don't believe I will be getting any further help from Intuit QuickBooks.
Hello there, Dala.
It isn't the kind of experience we want you to come across.
When you invite a student, the system will ask for a code via text or email. The email address or phone number should be the same as what you've entered when signing up for QuickBooks.
This code helps us to secure your data to avoid any fraudulent activities.
When you're unable to pass through the verification step or if the email address and phone number are not active, you can reach out to our Phone Support agents. They have the tools that will guide you to pass the verification page.
Once your student accepts the invitation, they're good to use their QuickBooks account. Here's a reference to learn more: Register and activate a QuickBooks Online student trial.
I'll be around whenever you have other concerns with QuickBooks. I'm here to help you out!
@Adrian_A do you have any response as to why the platform for students has changed? This is very different and missing key elements compared to the student access they were granted in the past. It severely limits the educational experience for students to learn the platform, and in no way aligns with most current curriculum developed specifically for this purpose.
Does Intuit have their own curriculum with current updates that would align with this new change versus utilizing third party publications?
Hi there, @angelah2022.
I appreciate your prompt reply, as well as sharing additional details on your situation.
I checked on our records and I don't see any updates about the platform for students having been changed
In the meantime, you can try to access this link to register. If you're still having the same issue, I suggest contacting our support team to help you further.
Also, please feel free to visit this site to learn more about Intuit Education Program (IEP): https://www.intuit.com/partners/education-program/. It contains resources for educators and students which can help them build their career skills for the future with the use of QuickBooks.
On the other hand, if you wish to get free access to QuickBooks Desktop, just click on Looking for QuickBooks Desktop?, in this link: Empower your students with free QuickBooks.
Please feel free to add a comment below if you have any other questions, I'm just a post away to help you. Wishing you the best!
Please see attached photos for clarification. You can clearly see the difference between the typical dashboard versus the new student dashboard, and the typical new account entry versus the student's version.
In the past, the student's dashboard was no different than what the instructor saw.
The new screen for adding an account does not allow students to define whether it is a sub-account, nor does it allow them to set an opening balance and track depreciation.
Thanks for sharing a screenshot, angelah2022. It can be challenging when you can't add the necessary details to your account. I want to make sure everything is taken care of.
The student version of QuickBooks Online has a different interface. I'd recommend reaching out to our Educator Support to assist you in setting up accounts.
Additionally, I've included these resources that'll help enhance your teaching with Intuit products and tools.
I'm only a post away if you need more help in completing your other tasks in QuickBooks, ngelah2022. It's always my pleasure to help you out again.
i am a student, i tried to create a student account that links to my text book with quick books, i think something went wrong because now i have a real account and have no way of getting my free student trial needed back. when i use their support center they directed me to this website and i have no clue where to go, please help!
Good evening, @gabi redey.
Thanks for joining in on this thread. I'd be more than happy to direct you in the right direction so you're able to get a free student trial account with QuickBooks Online.
Since you've accidentally created a real account, I suggest canceling it before going forward. Here's how:
After canceling, you can contact our Intuit Education support to help you set up your free student trial account.
This should do the trick. Don't hesitate to come back if you have any other concerns. Take care!
Where can we find the educator portal log in???!! There is no obvious way to locate this log in!! So ridiculous this is not obvious on every website you have educator information.
Chiming in to guide you on how you can access the Educator Portal, TM NVCC.
You can go to this link to open and manage your QuickBooks for Educators account: https://education-portal.app.intuit.com. This is where you'll be able to access all the curricula and lessons to help students get introduced to the foundations of finance.
For more educational videos and articles to help you and your students get up and running with QuickBooks, you can check out some topics from this page: Resources for educators.
Should you have other concerns or further questions about Intuit Education, let me know in the comment section below. I’ll get back to answer them for you.
I am also having problems with the educator portal. Is there any way to speak with someone in support? There are times when a simple phone call can resolve a problem rather than 100 emails back and forth.
For future reference, check out these articles:
Get back to us here if you have additional concerns. We're always around to guide you more.
My students and I have been experiencing the same issue. I have used the web portal for several semesters, but this issue with student registration started in June of 2022. We located a working link in June (www.intuit.com/solutions/job-readiness-education/products/quickbooks/student-qbo-signup), but now this link also leads to the educator registration page. I could hear the frustration in my students' voices as I conducted a virtual class this evening, which only heightened my anxiety. So far, none of the expert advice has worked. This evening I chatted with an expert who suggested I contact sales support for a resolution. It appears that only Canadian students can register but not students from the USA. You would think that Intuit would have this problem fixed by now, considering the amount of communication surrounding the issue :(
I'm having the opposite issue of Gabi! I need my email to be unassociated to my student QBO account, but have zero way of doing that. When I asked for help via chat, they said they couldn't help me and directed me to the Canada website, who also said they couldn't help. I want to use my email for a professional account, but it's tied up in this education one.
Hello there, sammy_347.
The email address on your QuickBooks student account is important since we'll use this email to help you sign in if you forget your password. If you want to remove it, you can replace the email address with a different one.
You can also pin these references as your guide in navigating your QuickBooks student account:
Don't hesitate to mention my name if you have other concerns.
Hey Adrian, I no longer use the education account since I graduated, but I need to create a professional account with the same email — so replacing it with a different email I don’t think will do much if it’s still registered to the education account, right?