So after being on with support yesterday for several hours, I'm told that if you convert from Desktop to QBOA that it cannot then be converted back to Desktop. We moved our firm account over to QBOA as a cost saving method, but I'm unhappy with the lack of ability that Online offers. It may be great for my clients, but not for my firm.
Exporting the data to excel is excruciatingly time consuming and creates errors because the data is not already set for import to Desktop.
Surely Intuit is not leaving Accountants hanging with no way to transition back to Desktop?
I understand the importance of getting your QBOA account converted back to Desktop, however, there isn't currently a way to convert it. As an alternative, you'll have to directly log into your client's QBO account, one at a time. Then, perform the conversion process as suggested by Rustler above.
Please know that I hear your thoughts, so I'll personally submit this to our product engineers. This way, they can evaluate and consider it for future updates.
I'd suggest visiting this website: What's New in QBOA?. You'll learn more about our product innovations from previous months in this link.
You can count me in if there's anything else you need. Take care always, @LucyDee.