QTY on PO Column showing 0 but there are open POs with the item

jimmy2 · ‎February 28, 2023

Lately I'm having a lot of my SKUs show "0" under "Qty on PO" when there are POs open with the SKU on them. This has only started happening in the last 24-48 hours. It's frustrating and causing me to make duplicate orders for the same SKUs.

Anyone have a solution to this? I tried clearing my browser cache & I tried using different browsers.

ZackE · ‎February 28, 2023

Thanks for getting in touch with the Community, jimmy2. I appreciate your detailed information.

It's great that you've confirmed there's no issues with cached data and cookies. There's a few other things you'll want to check with the browser(s) you're using. Initially, I'd recommend confirming you're working with a supported browsing application.

Here's a list of supported browsers:

Google Chrome - version 78 or newer
Mozilla Firefox - version 76 or newer
Microsoft Edge - version 75 or newer
Opera - version 68 or newer
Samsung - version 10 or newer
Safari - version 12 or newer

You can also check a browser's compatibility with QuickBooks by utilizing our browser health checkup tool. QuickBooks supports the current and two previous versions of browsers. If you find that you're using an unsupported version, make sure to update it to its latest release. Steps for doing so can be found on the particular company's website.

In the event you've found no problems with your browser that could be causing SKUs to show "0" for open purchase orders, you'll want to check the operating system and internet speed you're working with.

Here's our supported operating systems and internet speeds:

Windows PC - Windows 10, Intel Core i3 or a comparable processor (2013 or newer) with at least 2 GB of RAM, or Windows 10, Intel Core i5 or comparable processor with at least 4 GB of RAM.
Mac - OS X El Capitan 10.11, OS X High Sierra 10.13, or newer.
Linux - QuickBooks works with Linux, but you'll want to make sure you're using a supported browser and our recommended internet speeds.
Internet connection - 1.5 Mbps to 3 Mbps or higher.

If you meet Intuit's system requirements, but are still seeing open purchase orders showing SKUs as "0", I'd recommend using a different device and/or internet connection. If it continues happening on other devices and/or internet connections, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.

They can be reached while you're signed in.

Here's how:

Use the Help (?) icon.
Click Contact Us.
Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
Select Start messaging or Get a call.

Be sure to review their support hours so you'll know when agents are available.

I've also included a detailed resource about system requirements for QuickBooks which may come in handy moving forward: System requirements

If there's any additional questions, I'm just a post away. Have an awesome Tuesday!

View solution in original post

ZackE · ‎February 28, 2023

Thanks for getting in touch with the Community, jimmy2. I appreciate your detailed information.

It's great that you've confirmed there's no issues with cached data and cookies. There's a few other things you'll want to check with the browser(s) you're using. Initially, I'd recommend confirming you're working with a supported browsing application.

Here's a list of supported browsers:

Google Chrome - version 78 or newer
Mozilla Firefox - version 76 or newer
Microsoft Edge - version 75 or newer
Opera - version 68 or newer
Samsung - version 10 or newer
Safari - version 12 or newer

You can also check a browser's compatibility with QuickBooks by utilizing our browser health checkup tool. QuickBooks supports the current and two previous versions of browsers. If you find that you're using an unsupported version, make sure to update it to its latest release. Steps for doing so can be found on the particular company's website.

In the event you've found no problems with your browser that could be causing SKUs to show "0" for open purchase orders, you'll want to check the operating system and internet speed you're working with.

Here's our supported operating systems and internet speeds:

Windows PC - Windows 10, Intel Core i3 or a comparable processor (2013 or newer) with at least 2 GB of RAM, or Windows 10, Intel Core i5 or comparable processor with at least 4 GB of RAM.
Mac - OS X El Capitan 10.11, OS X High Sierra 10.13, or newer.
Linux - QuickBooks works with Linux, but you'll want to make sure you're using a supported browser and our recommended internet speeds.
Internet connection - 1.5 Mbps to 3 Mbps or higher.

If you meet Intuit's system requirements, but are still seeing open purchase orders showing SKUs as "0", I'd recommend using a different device and/or internet connection. If it continues happening on other devices and/or internet connections, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.

They can be reached while you're signed in.

Here's how:

Use the Help (?) icon.
Click Contact Us.
Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
Select Start messaging or Get a call.

Be sure to review their support hours so you'll know when agents are available.

I've also included a detailed resource about system requirements for QuickBooks which may come in handy moving forward: System requirements

If there's any additional questions, I'm just a post away. Have an awesome Tuesday!

jimmy2 · ‎February 28, 2023

None of this fixed it. Now I received the PO and it's showing a negative quantity on PO. I tried tech support for an hour and they have no idea what is going on.

ZackE · ‎February 28, 2023

Thanks for getting back with the Community, jimmy2. I appreciate you confirming your browser, operating system, and internet connection meet our system requirements.

To properly identify why you're seeing a negative quantity on a particular purchase order, I'd recommend working with an accounting professional. If you're in need of one, there's an awesome tool on our website called Find a ProAdvisor. All ProAdvisors listed there are QuickBooks-certified and able to provide helpful insights for driving your business's success.

Here's how it works:

Go to our Find a ProAdvisor page.
Use the City or ZIP search field to specify a location.
Select Find a ProAdvisor.
Browse through your results and find one that works best for the business. You can click on each ProAdvisor's profile to learn more information about them.

Once you've found an accountant, they can be contacted through their Send a message form:

Use the available text box to introduce yourself. Be sure to include details about which services you're looking for.
Enter your appropriate info in the Your name, Your email, and Your phone number (optional) fields.
Hit Send message.

You'll also be able to find many detailed resources about using QuickBooks in our help article archives.

Please don't hesitate to send a reply if there's any questions. Have a great day!

jimmy2 · ‎March 01, 2023

I've discovered that it'soccasionally happening when I create a PO for an item with negative QTY. It doesn't happen with every SKU at negative QTY, so I realized I have probably had this issue for longer than I realized.

Since discovering this, I've found other SKUs with negative "QTY on PO" and I've also found SKUs with a positive "QTY on PO" but there are no open POs that include that SKU (it should be at 0). I've found that adjusting the inventory count resets the "QTY on PO" value to the correct value.

dthompsonusa · ‎March 01, 2023

I just spent 2 hours on 2 different days with Technical support going over this issue. They have no idea what is going on and only offer work arounds instead of having programming fix the problem. We are paying for a software that is supposed to WORK!

Super frustrating!

JandJ007 · ‎March 01, 2023

Do you mean to change the starting value on each SKU? we are using QB online and we've tried that but doesn't work!

JAVA2 · ‎May 06, 2023

Hi, has anyone had this resolved? We've had the same issue for about 2-3 months now too.

Example: PO open with 20 products.

In products/services the Qty on PO column for 1 of the 20 products shows 0 when there is 100 on the open PO.

SarahannC · ‎May 06, 2023

Experiencing this behavior for a couple of months is quite uneasy, JAVA2. Allow me to help you through this time and ensure you get accurate details about why you're still getting 0 on your PO.

At the moment, we are conducting an inquiry into the issue of the PO Column displaying a quantity of 0 despite there being open POs for the item. I get that this requires immediate attention. Rest assured our team is currently looking into the matter.

While our engineers are looking into this, I suggest contacting our Support Team to include your company information in one of the impacted users. You'll receive information as soon as we have more details about the investigation. Here are the steps:

Within your QBO account, go to Help in the upper-right corner.
In the Search tab, click Contact us.
Enter a brief description of your concern.
Click Continue.

To learn more about purchase orders in QBO, you can utilize this resource: Generating and Sending Purchase Orders in QuickBooks Online.

Visit again if you need assistance managing Purchase Orders and anything related to QuickBooks Online. I want to ensure you can get the help you need.

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QTY on PO Column showing 0 but there are open POs with the item