Hi there, Basanti. I'm here to share the reason why your backups are empty and ensure this gets rectified.
A temporary backup file is created when you use the automatic backup feature and the process fails or is incomplete. It's the reason you're seeing multiple empty folders.
No worries, you can delete these folders. Beforehand, it's recommended that you seek assistance from your IT personnel. They can guide you through the process and ensure that only the appropriate files are removed.
To prevent this from happening, I recommend manually backing up your books to ensure the tool works and won't create an empty folder again.
If the issue persists, let's run the QuickBooks File Doctor. First, download and install the most recent version (1.4.0.0) of QuickBooks Tool Hub. Then, open the downloaded file (QuickBooksToolHub.exe) and follow the on-screen steps to install the program.
Once done, double-click the icon on your Windows desktop to open the tool hub. To get the most out of your QuickBooks File Doctor experience, we recommend using it on Windows 10, 64-bit. When you're ready, follow these steps to run the Quick Fix my File utility:
- From the Tool hub, select the Company File Issues tab.
- Select Quick Fix my File.
- Click OK, then launch your QuickBooks.
If you still get the same result, I suggest using the Run QuickBooks File Doctor function. Here's how:
- From the tool hub, go to the Company File Issues tab.
- Select Run QuickBooks File Doctor.
- Choose your company file from the drop-down menu.
- Select Check your file (middle option only), then click Continue.
- Enter your QuickBooks admin password, then hit Next.
After the scan finishes, open QuickBooks and your company file. To learn more about this process, please read this guide: Fix company files and network issues.
Finally, you can restore the backup in the QuickBooks program to return to one of your save points if you ever encounter problems or want to undo recent changes.
If you have any additional inquiries or require clarification about creating a backup or restoring a copy of your books, please feel free to share them by commenting below. I will promptly address your concerns as soon as possible, ensuring you receive the guidance you need.
