Thank you for bringing this to our attention, glassr. Allow me to share some steps you need to be able to restore your company file backup in QuickBooks Desktop (QBDT).
You'll want to update your Intuit Data Protect to process your backups smoothly. Regularly updating Intuit Data Protect helps protect your sensitive information and prevent data theft while improving web application and tool performance.
If you aren't signed up yet for customer's Intuit Data Protect, I've provided these links below to proceed:
- Sign up for Intuit Data Protect, our online backup service.
- Set up Intuit Data Protect on your computer.
Let's download the latest update for Intuit Data Protect after logging in and setting it up:
- Click on the Help button on your screen and select Update QuickBooks Desktop.
- Choose the Update Now tab.
- Select Data Protect from the list and click Get Updates.
After that, you can now install the update to activate. To get further instructions, kindly refer to this article.: Update Intuit Data Protect.
Moving forward, let's verify and rebuild your company file to check for any issues and diagnose errors. Please click this article attached for step-by-step guidance: Verify and Rebuild Data in QuickBooks Desktop.
Also, It's possible to improve your internet speed by disabling unnecessary programs on your computer.
If the issue persists, you can try the additional troubleshooting procedure outlined in the resources below:
Keep in touch if you need further assistance regarding backup data or any QuickBooks Desktop-related queries. We're here to lend a hand. Keep safe.
