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quantum99
Level 2

QUickbook support non existant, even chat is broken?

Quickbooks is broken, can't access any chart of accounts, the F1 key does not take you to support, going online to quickbooks.com/helpme and entering chat in broken as well. Is this company even in business any longer?

11 Comments
Pete_Mc
Community Champion

QUickbook support non existant, even chat is broken?

Press Ctrl+A to open the Chart of Accounts.

 

Or open the Home window and there is an icon there for CoA (on the right side).

quantum99
Level 2

QUickbook support non existant, even chat is broken?

The chart of accounts open but you cannot open ANY of the accounts, i.e. checking, savings, credit cards etc.

 

quantum99
Level 2

QUickbook support non existant, even chat is broken?

I didn't explain that well enough. The COA is there but you cannot open and of the accounts contained in the COA, such as Checking, credit cards etc. Also when I tried to print a reconciliation report I get an unrecoverable error message and QB shuts down.  No support for QB at all it seems.

 

MaryJoyD
QuickBooks Team

QUickbook support non existant, even chat is broken?

Let's resolve the error you're having, @quantum99.

 

Let’s run the Verify and rebuild tools. The Verify Data will identify any data issues within your company file. Then, the Rebuild tool will self-resolve it. Check the steps below:

 

Verify data:

  1. Go to File, then Utilities and choose Verify Data.

If it will detect an error, proceed and Rebuild your data:

  1. Go back to File menu and then Utilities and select Rebuild Data.
  2. Choose OK if you’ll receive a message to back-up your company file.
  3. After creating the back-up file, the Rebuild Data utility will run automatically.
  4. Click OK when you get the message Rebuild has completed.

For detailed guidance, see this article: Verify and Rebuild Data in QuickBooks Desktop.

 

Also, you can resolve the error you have in generating a reconciliation report by running the QuickBooks Print & Print Repair Tool from the QuickBooks Tool Hub. See this article for more information: Troubleshoot PDF and Print problems with QuickBooks Desktop.

 

You can leave a comment below if you need further assistance or help about your QuickBooks, by leaving a comment below. Take care and have a wonderful week!

mp1111
Level 2

QUickbook support non existant, even chat is broken?

I don't think you are understanding the original question.

QuickBooks is not letting the user access things like the check register. 

This appears related to other issues that are currently being reported as well.

I am having the same problem as the original comment, but also QB bombs out when I select random icons or features.  I've tried all of the admin fixes, but nothing works.

Maybelle_S
QuickBooks Team

QUickbook support non existant, even chat is broken?

Hello there, @mp1111.

 

Since the issue persists after performing the admin fixes, I'd recommend getting in touch with our Customer Support Team. They have the tools to check your account securely and investigate further why you can't access your check register.

 

Here's how:

  1. Go to the Help menu and select QuickBooks Desktop Help.
  2. At the bottom, click Contact us.
  3. Click the Search for Something else button, and then enter your concern in the Ask us anything box.
  4. Select Search, and then scroll down to get your contact options.

Please check our support hours to ensure that we address your concerns on time: Support hours and types.

 

Once everything's fine, you can add and match your transactions to ensure they go to the right accounts and prevent duplicates. Then, you can reconcile them to ensure your books are correct.

 

Feel free to drop a comment below if you have other questions. I'm more than happy to help. Take care!

Pete_Mc
Community Champion

QUickbook support non existant, even chat is broken?

@mp1111  Sorry, I missed that nothing was working. 

 

One other other thing you can try before calling Support, or while you're waiting for a Tech, is to run the QB Desktop Tool Hub.  It runs external to QBs and does more. 

 

FIRST:  Be sure to make a Backup of your Company Folder to your Desktop or wherever you want.  And yes, you can do the Company File, but easier to just grab the the whole folder.  Be sure to do this before talking to Support or running the QB DT Tool Hub.  (Feel free to make two copies if you want.)

 

Once you have made your Backup(s) , you can download the Tool Hub at:

https://quickbooks.intuit.com/learn-support/en-us/login-issues/fix-common-problems-and-errors-with-t... 

 

Note that the actual Download Link is at the end of Step 1, Line 2. 

 

After downloading and installing the program, Run it and take a look at your options.  I'd recommend starting with Company File Issues and Installation Issues.  Then move on to Program Problems. 

 

You still may have to talk to Support.  But you can run these before hand, just in case.  They may check a little more than the internal Utility and it does check while the program in not running.

 

Also, if you haven't run it in a while, be sure to go to Help > Update QuickBooks Desktop and make sure you have any patches that may be available.  But I'd run the Tool Hub first.

 

Good luck.  Let us know what you or  Support finds.

 

 

quantum99
Level 2

QUickbook support non existant, even chat is broken?

Thanks but did all of that and no fixed

 

Valsol
Level 1

QUickbook support non existant, even chat is broken?

All support channels are closed. Does anyone know when will the support be available? 

Maybelle_S
QuickBooks Team

QUickbook support non existant, even chat is broken?

Hello there, @Valsol.

 

This isn't what I want anyone to experience when reaching out to our support. We currently have a high contact volume both via phone and chat. Please bear with us and know that our representatives will be happy to help you once they reach you.

 

If you have questions or concerns I can address here in the Community, feel free to add them below. I'll be glad to help.

robertleighton9
Level 1

QUickbook support non existant, even chat is broken?

The chat box is a total joke.  I have been on the waitlist for 4 hours to get help on installing the 2021 version of Desktop Pro and no answer or results.  There is not a direct line to tech support and of course no way you can speak to a human being.  And... I do not want to hear the Covid excuse as they can assist remotely.  They suggest to go to the HELP section in the program.  Well, that would be nice, Einstein, if I could load the program without error messages!  Such a good product if it works, but Heaven help you if you ever need their assistance with an issue.

 

Robert

 

 

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