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Thank you for reaching out to the Quickbooks Community, roadwarriormfleet. You are correct in saying that the company files size and your total items are contributing to this sluggish behavior. When the company file size gets close to 250 MB, it will slow down the program. Quickbooks Premier is limited to a total of 14,500 list names, which includes the Accounts, Items, Vendors, and so on, and you are pretty close to this. You can view this article to see the maximum number of list entries for Quickbooks Pro/Premier.
There are two approaches you can take for this, you could condense your company file, but there are limitations as well when doing this. Another would be, as you mentioned, to upgrade to Enterprise. I have added this article, which displays side by side comparison of the maximum number of entries, both Pro/Premier and Enterprise. In the chart, you would see that Enterprise can go up to 100,000 entries for certain accounts. From here, you can make your decision if you would like to proceed to upgrade. To learn more about Enterprise and its feature, this link is an excellent resource of information.
As far as receiving any credit, I suggest contacting our Support Team to see what deals can be worked out. The reason being they have to tools to make adjustments to the account and calculate the cost and so forth. Here's how to contact us:
- Go to the Help menu, then Quickbooks Desktop Help.
- Select Contact Us.
- Please enter a brief description of your issue in our Ask a question (or tell us what's wrong) field.
- Click Continue.
- You'll be provided with a few support options. Choose the one that works best for you.
Due to the recent changing environments, we have made some adjustments to our hours or operation. I encourage you to check that out here.
I'll be here to help if you have any questions. Please don't hesitate to reply. Have a fantastic weekend!
