Quickbooks app does not open

Welcome to the Community,

To start, let's make sure that you're using a device that is compatible with the QuickBooks Online (QBO) mobile app. See the bullets below:

• For Apple products, your device will need to be running iOS 11.1 or newer.
• For Android products, your device will need to be running Nougat 7.1.1 or newer.

For reference, read the OS Version supported table in this article: Compare mobile app features.

If verified that you already use the said version, we can perform some mobile app troubleshooting steps to sort out the issue. Let's start with clearing the cache. Follow along below to get started:

For iOS devices: 

1. Select the menu at the top right.
2. Then, choose Help & Feedback.
3. Next, click Refresh Data and select Refresh.

For Android devices: 

1. Select the menu at the top right.
2. Next, choose Settings.
3. Then, select Refresh Data and click Yes.

Once done, open your app again and check if you can now see the Transaction page without issue. If the same thing happens, I recommend uninstalling and reinstalling the app to refresh the background processes. 

For any concerns you may have about managing your transactions using the QBO app, please don't hesitate to leave a reply below. I'm always around in the Community to help. Have a good one. 

Hi!

As I told in the first post, this problem started a few days ago.

I use Iphone since day one I work with Quickbooks, my IOS is up to date as always (17.4.1) and the version of the Quickbooks that is running now is 24.05.2

As mentioned I deleted many times and re install the app and at this moment this is the only time the app works, after load my company data, and before some time idling when I have to open it again, same thing happens, first screen with Intuit / Turbotax / etc pops up and instead of the face recognition or any log in page it stays with the little thing spinning in the middle of the screen.

I believe I did everything possible but so far it remains the same.

Hi!

As I told in the first post, this problem started a few days ago.

I use Iphone since day one I work with Quickbooks, my IOS is up to date as always (17.4.1) and the version of the Quickbooks that is running now is 24.05.2

As mentioned I deleted many times and re install the app and at this moment this is the only time the app works, after load my company data, and before some time idling when I have to open it again, same thing happens, first screen with Intuit / Turbotax / etc pops up and instead of the face recognition or any log in page it stays with the little thing spinning in the middle of the screen.

I believe I did everything possible but so far it remains the same.

Hi!

As I told in the first post, this problem started a few days ago.

I use Iphone since day one I work with Quickbooks, almost 10 years, my IOS is up to date as always (version 17.4.1) and the version of the Quickbooks that is running now is 24.05.2

As mentioned I deleted many times and re install the app and at this moment this is the only time the app works, after load my company data, and before some time idling when I have to open it again, same thing happens, first screen with Intuit / Turbotax / etc pops up and instead of the face recognition or any log in page it stays with the little thing spinning in the middle of the screen.

I believe I did everything possible but so far it remains the same.

Let me direct you to the right support to fix your app issue, Marco.

I can see that you've already exhausted all the possible troubleshooting steps to resolve the issue. And yet, you're still experiencing the same. With this, I recommend contacting our support team so they can take a look at this and investigate further. They have the tools to pull up your account in a secure environment. To do so, follow the steps outlined below:

1. Sign in to your QuickBooks Online company.
2. Click Help (?).
3. Go to the Search tab, then Select  Contact Us.
4. Choose Get a callback.
   

In addition, you can use this chart to compare feature availability on supported devices. Check out this article for more details: Compare Mobile App Features.

You can always let me know if you have questions about QuickBooks applications. We're always right here to help you. 

Problem was not solved, all these solutions were already tried many times.

During the day in the field I have to log in use a browser because the app does not open!

I have had this issue numerous times. I go to IPhone App Store and check for updates. This occasionally solves the issue. I too have deleted the app and re-installed, again works occasionally. I’m finding this is happening at least 2/3 times a week now and find it very frustrating with no answers. 

I also have the same issue

Thank you for joining the thread, Kevwolf007. Unexpected issues can disrupt our workflow. I understand the importance of using the QuickBooks Online mobile app efficiently. Here are some solutions that may help you.

First, ensure you are using a device compatible with the QuickBooks Online (QBO) mobile app. See the details below:

1 Apple Devices: 

•   iPhones running iOS 11.1 or later
• iPads running iOS 11.1 or later

2. Android Devices:

• Smartphones running Android 5.0 or newer
• Tablets running Android 5.0 or newer

For reference, please review the supported OS versions table in this article: Compare mobile app features.

If you have verified that you are using the correct version, we can perform some mobile app troubleshooting steps to resolve the issue. Let's start by following the steps below.

For iOS devices:

1. Update the App:

• Go to the App Store and check for updates for the QuickBooks Online app. Install any available updates.

2. Clear App Data:

• Delete and reinstall the QuickBooks Online app to clear the app data.
• Press and hold the app icon until it wiggles.
• Tap the "X" on the app icon to delete it.
• Reinstall the app from the App Store.

For Android devices:

1. Update the App:

• Ensure that you have the latest version of the QuickBooks Online app installed. Updates often contain bug fixes and performance improvements. Google Play Store and check for updates.

2. Clear Cache and Data (Android only):

• For Android users, clearing the app’s cache and data can help resolve performance issues.
• Go to Settings > Apps > QuickBooks Online > Storage.
• Tap on Clear Cache and Clear Data.

You can check this article to add another troubleshooting step: Fix common errors in the QuickBooks Online mobile app for Android.

If the issue persists, I suggest contacting our support team for further assistance. Here's how you can reach them:

1. Log in to your QuickBooks Online company using a web browser.
2. Select Help (?).

3. Choose Assistant.
4.Click Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

For more information you can check this article regarding your mobile app: See your latest data in the QuickBooks Online app.

Additionally, I recommend these articles to learn more about another feature of QBO:

• Customize your transaction numbers in the QuickBooks mobile app.
• Edit an invoice payment using the QuickBooks Online app.
  
  

For any concerns you may have about managing your transactions using the QBO app, please don't hesitate to leave a reply below. I'm always here in the Community to help. Have a good one.

If your QuickBooks app is stuck on a white screen with a spinning icon, here are some possible reasons and solutions:

Possible Causes

1. Corrupt Cache or Data – The app’s cache may be preventing it from loading correctly.

2. Software Bug or Update Issue – A recent update may have caused compatibility problems.

3. Internet Connection Issues – If QuickBooks requires online verification, a network issue could prevent it from opening.

4. Firewall or Antivirus Blocking Access – Security software may interfere with QuickBooks.

5. Windows or Mac OS Compatibility Issues – Some system settings or updates may affect the app’s performance.

Solutions

1. Clear the QuickBooks Cache & Temporary Files

• If you're using Windows:

  • Press Windows + R, type %localappdata%\Intuit\QuickBooks\, and delete the contents inside the Cache folder.

• If you're on a Mac:

  • Go to ~/Library/Application Support/QuickBooks and clear cache files.

2. Run QuickBooks as an Administrator (Windows Only)

1. Right-click the QuickBooks shortcut.

2. Click Run as Administrator.

3. Check Internet Connection & Firewall Settings

• Try opening QuickBooks without a VPN or on another Wi-Fi network.

• Temporarily disable your firewall/antivirus to see if it’s blocking the app.

4. Update QuickBooks & Your System

• Reinstall QuickBooks:

  • Windows: Uninstall QuickBooks from Control Panel > Programs, then download the latest version from Intuit.

  • Mac: Drag QuickBooks to the Trash, then reinstall from Intuit’s website.

• Update Windows or macOS: Make sure your OS is up to date.

5. Try QuickBooks Web Version

• Go to and log in to the web version.

• If the web version works, the issue is likely with the desktop app.

6. Contact QuickBooks Support

If none of the above solutions work, you may need Intuit Support:
QuickBooks Help & Support

If your QuickBooks app is stuck on a white screen with a spinning icon, here are some possible reasons and solutions:

Possible Causes

1. Corrupt Cache or Data – The app’s cache may be preventing it from loading correctly.

2. Software Bug or Update Issue – A recent update may have caused compatibility problems.

3. Internet Connection Issues – If QuickBooks requires online verification, a network issue could prevent it from opening.

4. Firewall or Antivirus Blocking Access – Security software may interfere with QuickBooks.

5. Windows or Mac OS Compatibility Issues – Some system settings or updates may affect the app’s performance.

Solutions

1. Clear the QuickBooks Cache and Temporary Files

• If you're using Windows:

  • Press Windows + R, type %localappdata%\Intuit\QuickBooks\, and delete the contents inside the Cache folder.

• If you're on a Mac:

  • Go to ~/Library/Application Support/QuickBooks and clear cache files.

2. Run QuickBooks as an Administrator (Windows Only)

1. Right-click the QuickBooks shortcut.

2. Click Run as Administrator.

3. Check Internet Connection and Firewall Settings

• Try opening QuickBooks without a VPN or on another Wi-Fi network.

• Temporarily disable your firewall or antivirus to see if it’s blocking the app.

4. Update QuickBooks and Your System

• Reinstall QuickBooks:

  • Windows: Uninstall QuickBooks from Control Panel > Programs, then download the latest version from Intuit.

  • Mac: Drag QuickBooks to the Trash, then reinstall from Intuit’s website.

• Update Windows or macOS: Make sure your operating system is up to date.

5. Try QuickBooks Web Version

• Go to quickbooks.intuit.com and log in to the web version.

• If the web version works, the issue is likely with the desktop app.

6. Contact QuickBooks Support

If none of the above solutions work, you may need help from Intuit Support:
QuickBooks Help & Support

I’m having the same issue. I have remand installed several times and now it doesn’t want to install anymore. 

Joining this conversation to point you in the right direction of the support channel, Kchesnut.

Given that you've already tried the suggested troubleshooting steps and are now unable to reinstall your QuickBooks app, I recommend contacting our live support team. They can take a closer look at the issue and have the tools necessary to access your account in a secure environment.

Here's how:

1. Sign in to your QuickBooks Online (QBO) account via a web browser.
2. Then, go to the Help icon in the upper right corner.
3. Select the Search tab and hit Contact Us.
4. Click the Ask about something else tab.
5. Key in your concern and hit Continue.
6. Choose a way to connect with us:
   • Have us call you - Get a call from a support expert.
   • Chat with us - Start a conversation with a support expert.

You can check out their support hours to determine their availability.

In the meantime, I recommend accessing your QBO account through a web browser. This approach will allow you to continue to manage your finances and perform necessary tasks seamlessly.

Additionally, I'll add these articles for you to reference, which provide more information on the system requirements for the QBO app and the features supported by the mobile app:

• QuickBooks Online Mobile App FAQ
• Compare Mobile App Features

You can always get back on this thread whenever you have other concerns using your QuickBooks app. I'll be around to back you.

I’ve done all the steps and my app will automatically close once I try to open it. Wonder if there’s an overall glitch at the moment???

We appreciate your effort in following the steps provided, @Just Jesse.

Given the ongoing issue, we recommend contacting our live support team  for a deeper investigation into any underlying problems. They have the necessary resources to identify and resolve any known issues affecting your ability to access your QuickBooks Application.  Please follow the instructions given by my colleague above to contact our live support.

Alternatively, you can access your QBO account via a web browser  on your mobile device or computer. This method offers full functionality and continuous access to your financial tools.

We appreciate your patience and cooperation. Please let us know if you need assistance navigating your account via a web browser or anything else. We are here to help.