I've been a customer since starting a QuickBooks self employed account in high school... I love the product as it is simple to use and has been easy up until I recently started a new company and created a new business account.
After submitting multiple invoices and getting them paid by clients I waited 2 weeks to then finally get an email telling me that QuickBooks has held my funds for some reason.
From there I had a call with QuickBooks and they told me that the invoices looked correct and I was not violating any guidelines.
2 days later I get a call from another person saying they will be shutting down both accounts for "self funding" and there is nothing I can do to stop this.
They would release the funds as a curtesy one time but would close not only the new account but any accounts I had in my name.
2 days later no funds are received and both accounts still closed... I call again this time a very polite lady helps me out and apologizes for the issues and they too see that everything I am doing isn't going against their guidelines. They let me know that they will escalate the issue but I would have to wait another 2 days.
Again 2 days later and nothing changed. funds are still on hold and I get an email that I haven't submitted the requested information.
But the requested information had been sent a week prior and there was no new information that the email requested.
I had another call today and was informed that the previous. QuickBooks employees had sent the request into the "Wrong cue"... not sure what that means.
During this call I asked that I could get in touch with the supervisors that make these decisions so I could get everything taken care of in one go and not have the same conversation 5 times and ultimately wait another 2 days for nothing to happen.
But they let me know these people are behind closed doors and not even the employees inside QuickBooks help center could reach them.
Ultimately my accounts area still shutdown for something I haven't done wrong. Every customer service agent agreed that this was just an "unfortunate situation" but that they cant do anything about it now that the accounts are closed.
All of my funds are still locked up and I will wait another 2 days to hopefully hear back from somebody who doesn't understand what the situation is.
I would stay with QuickBooks but your internal communication between your employees is awful when dealing with complex issues.
At this point I've waisted a week of my time on multiple calls with no definite answer as what to do next. other than "make an new account"
To the QuickBooks employee reading this I understand it is not your fault but I am not sure what else to do other than leave QuickBooks as it has been an awful experience trying to get anything solved.
