Quickbooks BillPay - not working for all our vendors after three months

I can imagine how these hiccups with your vendor payments can cause delays, especially after dealing with it for a while, @cchills. I understand that you've contacted live support multiple times. It's best to continue with them to delve deeper into the details and get everything back on track quickly. They only have the tools and expertise to resolve this issue.

If you have your previous case number, please provide it to the support representative. This will help them thoroughly review your case and provide you with detailed set of steps. Here’s how to contact them:

1. Go to the Help (?) option.
2. Select the Search tab.
3. Click on Contact Us.
   
4. Choose Ask about something else.
   
5. Pick Chat with us, Schedule appointment, and Have us call you.
   

I'm adding these articles for answers to frequently asked questions about Online Bill Pay.

• Learn about QuickBooks Bill Pay for QuickBooks Online
• QuickBooks Bill Pay explained: How it works, benefits, and setup.

Moreover, I'll provide this resource for future use that offers step-by-step instructions to help you review and manage your downloaded transactions in QuickBooks: Categorize online bank transactions.

We truly value your business and want to ensure that you can manage your vendor bill payment smoothly moving forward. If you need any further assistance or other questions, please don’t hesitate to reach out. We're here to help you.

It is very sweet of you to offer me instructions regarding how to contact Quickbooks by phone as if I haven't been working with y'all for 15ish years and haven't already done all that oh 1000 time before, including each of the past three months trying to get this issue resolved.  Each time, I get some 1st tier rep who wants me to start at the beginning, doesn't completely understand the application, starts reading the documentation to me, wants to see me do it online, puts me on hold while they go have a smoke, and nothing is accomplished.  The only difference is that today, as I mentioned, she demanded to speak with the business owner first, which I can only assume was code for I know nothing about BillPay so this is how I can get you to hang up.

@cchills 

You can try Melio as an alternative to pay those vendors.

https://quickbooks.intuit.com/learn-support/global/manage-suppliers-and-expenses/re-pay-bills-online...

Did you get this resolved? Having the same issue

Thanks for joining this thread, bgoon.

If you're experiencing browser problems when accessing certain QuickBooks webpages, there's a few basic troubleshooting processes you can perform.

Here's how:
 

1. Try using a private or incognito browser.
2. Restart your browser.
3. Clear the browser's cache.
4. Add Intuit as a trusted site.

In the event you continue encountering issues with QuickBooks Bill Pay, you'll want to confirm you meet each of our system requirements for using the platform.

If you've performed each of the troubleshooting steps above, but still notice problems, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

Please feel welcome to send a reply if there's any additional questions. Have an awesome Tuesday!

It's only one vendor that keeps getting an error. They have been paid before and nothing has changed. Other vendors still work fine. Browser changes do not help.

I appreciate all your efforts in dealing with this, @bgoon. I'll point you in the right direction to resolve your vendor issue.

Since the issue persists after performing the suggested troubleshooting, I recommend contacting our Live Support team for further assistance. They will be able to delve deeper into why this issue is recurring with only one vendor and may initiate an investigation if necessary. Here’s how:

1. Sign in to your QuickBooks Online company.
2. Go to the Help menu and select Contact Us.
3. Enter your concern and click Continue.
4. Choose between Chat with us or Have us call you.

For more information about our contact feature and support hours, please refer to this article: Get help with QuickBooks products and services.

I'll also add this article on how to configure contractors as vendors and verify their eligibility for 1099: Set up contractors and track them for 1099s

Return to this thread if you have any other concerns about QuickBooks BillPay or managing vendors. I'll be here to help you in any way I can.

Good luck getting support!  They do not know anything and will make you go through bunch of steps you have already done over and over.  I am a ProAdvisor and the support I get is criminal.  I have a client that is having the same problem with bill pay.