Hi QuickBooks community,
Recently our store got three brand new QuickBooks card readers. They’re the circular ones with LED displays. Two of the three have been working great. Our customers love them, and we love them. But the third card reader’s LED display stopped working fairly quickly after we got it. I spent an hour and a half with someone from support to no avail.
I connected the card reader to the GoPayment app, and it is fully charged and its firmware is up-to-date. I’ve turned it on and off a dozen times, connected it to other computers, plugged it into the wall, put it on the charging tower, all with no luck. This has been pretty frustrating.
To be clear, the card reader still works just fine as a card reader. It’s just the display that has possibly burned out or something.
