Quickbooks crashes when setting printer margins in templates

Hello, bowtie_david. 

Welcome to QuickBooks Community. I'll share some steps to ensure you're able to print checks. 

Here's how to rename the QBprint.qbp file:

1. Locate the QBPrint.qbp file.
   Quick tip: You might need to display hidden files and folders or search for files using Windows to find these files in Windows.
   • Windows 10, 8.1, 8, 7 and Vista: C:\ProgramData\Intuit\QuickBooks 20XX
     Note: 20XX represents the version of your QuickBooks
   • Server 2008 and Server 2012: C:\Program Data\Intuit\QuickBooks year and C:\Users\**remote user**\AppData\Roaming\Intuit\ YEAR VERSION\TSPrinterSettings
     Note: Terminal Service users report finding duplicate copies of the Qbprint.qbp file with the stored client data files; double-check all folders for odd instances.
2. Right-click the QBprint.qbp file for your QuickBooks version and select Rename.
3. Add the word old to the file name (i.e. QBPrint.qbp.old)
4. Open QuickBooks Desktop.
5. From the File menu, select Printer Setup.
6. Select any transaction in the Form Name list and select OK. This will create a new QBprint.qbp file.
   Note: You do not have to do this for every transaction.
7. Try to open and print any transaction.

If the issue persists, click this article for more details: Resolve printing issues

I've added this article to guide you on how to create, modify and print checks. 
 

If there’s anything else I can do for you about using your QuickBooks Desktop account, don’t hesitate to post again. I’d be glad to help. More powers to you and to your business!

Hi LeizylM, yes I can print from Notepad and other apps without issues.

Good day, @bowtie_david.

Thanks for getting back to this thread and verifying your concern. 

Since you're experiencing errors when printing in QuickBooks, I'd recommend performing these troubleshooting steps to fix it:

1. Turn off the printer, restart your computer, and then turn the printer back on.
2. Make sure the printer paper is loaded correctly. Then, select the Windows Start button. Next, browse to the Control Panel, and double-click Printers and Faxes.
3. If the printer shows Offline, right-click the printer and click Use Printer Online.
4. Double-click the printer and if there are print jobs displayed in the queue, choose Printer, then Cancel All Documents.
5. Close the window.
6. Right-click the printer, select Properties, and click Print Test Page.

If the printer is a network printer and the test page does not print, network issues could be the cause. Let's ensure that you have the latest printer drivers for your printer. Just go to the manufacturer's website to download and install the most current drivers.

If you're still getting a similar result, use the QuickBooks Desktop (QBDT) tool hub to help resolve it. This fixes most of the common printing issues.

For more printing troubleshooting steps, please check out this article: How to resolve printing issues in QBDT.

Let me know how it goes by commenting below. I'll be here to further assist you. Have a great day and stay well.

ReymondO, my issue is specific to QB crashing when setting margins within templates.

Printing works from to this printer from other apps without problems. Printing works from QB to OTHER printers as well, and QB prints to the TSP143III, BUT there's always the margin reminder message, and setting margins in templates crashes QB. I included an attachment of an Event Viewer error in my original post. I would be happy to post the full XML errors, but those attachments are note allowed, evidently.

I've been in IT for over 15 years. I know how to check all of the basics. I've tried all of the suggestions in the linked articles including QBDT tool, have all the latest OS/driver/QB updates etc...

I appreciate you for letting us know the results of the steps you've taken, bowtie_david.

The steps shared above were the basic solutions so you'll be able to set printer margins in the template without QuickBooks crashing. Since you've tried the possible solutions above to no avail, it would be best to reach out to our QuickBooks Care Support. They have the tools to conduct a thorough investigation for a complete resolution.

Here are the steps to contact support:

1. Click Help at the top menu and select QuickBooks Desktop Help.
2. In the Have a Question? window, enter a topic.
3. Click Contact us.
4. Hit the Stat Messaging button.
   

Please take note our operating hours for chat support depend on the version of QuickBooks that you're using. Please see this article for more details: Support hours and types.

Keep me posted for additional questions or other concerns. I'd be more than happy to help. Wishing you the best of luck.