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I had issues with onedrive on my windows 10 PC. I moved a bunch of files off one drive to try to stop using it all together. With QBs support's assistance, I moved my company file to a new location away from the C:\Users\danie\OneDrive\Documents\2022 location on my C drive to a new location C:\Users\danie\Documents\quick books. Since then quickbooks backup has failed to work correctly and give me repeated error messages. I have not idea if the recent change in location is causing errors or not. Fortunately I do not rely on quickbooks data protect, but use in as an adjunct to making manual backups and storing them on my NAS and having a backup utility on the NAS to also backup my accounting. But I believe in redundant backup ups and would like this to work because it worked fine before I moved the company file. There is very little in the FAQ that is useful to this situation.
A warm welcome to the Community, danbpc. I'm here to help and ensure that your questions are addressed accordingly.
For me to be able to provide you with the right issue resolution, could you please tell me what error messages you're getting while trying to backup your file? It would be best if you can send me a screenshot as well.
Any additional information would be highly appreciated.
I hope you can respond to me on this post so we can work with your concern together. Please know I'm ready to assist further. Have a good one.
Hello, and thank you for taking time to look at my issue. I am not sure if OneDrive is the culprit or if it something else I discovered while wrestling with OneDrive. Attached are 2 images. One is the email I get. The other is the history screen from one drive. There are a bunch of failures
Thanks for coming back and providing us with in-depth details of your concern, danbpc.
I appreciate you for providing us with a screenshot of your concern. Based on the screenshot provided by Intuit Data Protect Team, some files did not back up successfully since they are not reachable or open. To fix issues when you can’t back up your QuickBooks Desktop data file with Intuit Data Protect, we'll need to make sure the Windows firewall isn’t blocking Intuit Data Protect. Here's how:
Then, add Intuit Data Protect to your Trusted Sites. Just ensure Intuit websites are trusted sites in Internet Explorer. Let me show you how:
For other troubleshooting solutions, just check out this article: Can't back up with Intuit Data Protect?. To know more about Intuit Data Protect, feel free to visit this article: Intuit Data Protect Frequently Asked Questions (FAQs).
Please know that I'm always here to help you if you have any other QuickBooks concerns. Just add a comment below and I'll get back to you. Have a great day ahead.
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