Welcome to the QuickBooks Community!
You'll want to make sure that the app has the necessary requirement to be able to snap receipts. You can want to give it access to your camera and storage. Please consult your phone's brand support if you don't know the steps.
- Go to Help, then select QuickBooks Desktop Help/Contact Us.
- Select Contact Us.
- Give a brief description of your issue, then select Continue.
- Sign in to your Intuit account and select Continue and then Continue with my account.
- We'll email you a single use code. Enter your code and select Continue.
- Select to chat with us or Have us call you.
If you still can't use the app, please contact our QB Desktop Support to report this behavior. I'm also sharing this article for your additional reference: Download and use the QuickBooks Online desktop app.
Please don't hesitate to reach out if you need more help. Take care and have a good one!
