Quickbooks Desktop Data Protect - email confirmations not working

Email confirmations are essential for confirming the successful completion of backups, . I'm here to assist you in resolving this issue since you are not receiving these emails.

To begin with, please check your spam or junk mail folders, as sometimes email confirmations can end up in this area accidentally. Also, please verify that your QuickBooks Desktop (QBDT) company file is updated to enhance your experience with our software.

Moreover, I recommend checking your device's firewalls and antivirus programs aren't blocking your access, as this can affect data messages.

If so, you can change your settings to allow these emails. To do so, here's how:

1. Click your Windows key and type Firewall.
2. Choose Allow an app through Windows Firewall, then Allow another app.
3. Go to Browse, then Program Files(x86)\Common Files\Intuit\Data Protect.
4. Navigate to QBIDPservice.exe, then Open.
5. Pick the Network types and tick the Private checkbox, then Select Add.
6. Repeat steps 4 and 5 for the files IBUenghost.exe and IntuitDataProtect.exe.

For reference and additional information, check out this article: Unable to back up with Intuit Data Protect.

Furthermore, it is essential to confirm that the email address you are using is correct. This will ensure that you can receive these without complications. To verify the accuracy of your email, please refer to the article: Change Intuit Data Protect Backup Settings, or view Status and History.

If you've followed the steps mentioned and still can't receive email confirmation from Data Protect, it's advisable to contact our support team. They possess the necessary tools and expertise to access your account securely and identify the root cause of this matter.

If you wish to gain a deeper understanding of your business processes and how to tailor them, I recommend reading this article for guidance: Create, access and modify memorized reports.

The Community space is always open if you have additional questions about email confirmations from Data Protect. I am committed to offering assistance whenever needed.

I am having the same problem!!  Did you get anything figured out?  Did you try the solution below? 

I am having the same issue and followed the instructions as per SheandL which the file names were already included. Did you find a solution to this?

I'm also having this problem.  It's been happening for probably the last year.  The emals used to come regularly, now they don't come at all.  Would like a solution to this. 

amontford, seems like we can't get anyone to get us an answer to our question. 

For something that has worked perfectly for years to all of a sudden stop working, should be something that can be fixed easily, for it should be something that has changed on their end, just my thinking. 

Agreed.  I have been frustrated about it for a while and just decided to search it today.  I used to be able to log out and log back in and the emails would come again, but that doesn't work anymore.  

I understand the importance of receiving email notifications after Intuit Data Protect completes the backup of your company file. This ensures the procedure was successful and gives you peace of mind knowing your files are securely saved, amontford and v.frey. Let me help with investigating the cause of this issue.

Since you both are still not receiving email confirmations from Intuit Data Protect despite following the solutions in this thread, I recommend contacting our Technical Support team. They can create a case to investigate and resolve the issue quickly. To do this, follow these steps:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select the Contact Us button.
4. Enter a brief description of your concern in the What can we help you with? field and click Continue. 
5. Sign in to your Intuit account and select Continue. Then, click Continue with my account.
6. We'll email you a single-use code. Enter your code and select Continue.
7. Choose a way to connect (Chat or Callback).

Additionally, your Intuit Data Protect offers 100 GB of backup capacity. Once you reach this limit, you'll need to free up space by reducing your file size to continue saving your data.

If you have any other questions or concerns about backing up your QuickBooks Desktop company file, please feel free to reply below. I'm here and ready to assist you.